Customer service and insurance professional with a focus on client solutions. Proven ability to manage high-volume interactions and resolve complex issues while fostering strong relationships. Licensed Insurance Agent with expertise in risk assessment and personalized coverage plans, ensuring regulatory compliance. Recognized for exceptional communication and problem-solving skills, driving a client-centric approach.
Hi, I’m
Narine Nersisyan
Customer Service Representative
Glendale,OR
Summary
Overview
7
years of professional experience
2
Certification
Work History
Acrisure LLCGLENDALE, CA
Insurance Customer Service Representative
01.2024 - Current
Job overview
- Assisted clients with policy management and inquiries to enhance satisfaction.
Processed applications, renewals, and claims efficiently to ensure timely resolutions.
Conducted reporting and invoicing while requesting loss runs for accurate data tracking.
Maintained detailed client records and collaborated with internal teams for streamlined operations.
RSI InsuranceGLENDALE, CA
Insurance Customer Service Representative
01.2021 - 01.2024
Job overview
- Delivered customer support via phone and email to enhance client satisfaction.
Managed billing, policy changes, and claims processing efficiently.
Maintained accurate customer records to streamline issue resolution.
Gain Insurance AgencyLos Angeles, CA
Insurance Customer Service Representative
08.2019 - 01.2021
Job overview
- Provided expert guidance to clients on personal lines insurance for automobiles.
Processed new policies, renewals, and endorsements efficiently.
Assisted clients with claims and conducted thorough policy reviews.
Rapid Insurance ServicesVan Nuys, CA
Personal Lines Insurance Agent
10.2018 - 08.2019
Job overview
- Managed commercial insurance accounts and claims (trucks).
Processed renewals, modifications, and quotes.
Coordinated with underwriters to resolve policy issues.
Education
Khachatur Abovian Armenian State Pedagogical UniveArmenia
Bachelor’s Degree
06-2013
University Overview
Mkhitar Sebastatsi Educational ComplexArmenia
High School Diploma
06-2002
University Overview
Glendale Community College1500 N Verdugo Rd, Glendale, CA 91208
Associate of Arts from Business Administration/ Property-Casualty Insuran
University Overview
Elizabeth Rowley Scholarship ( Property/Casualty Insurance)
Skills
- Executive team leadership
- Client/vendor relations
- Market Analysis
- Budgeting and finance
- Critical thinking
- Problem solving
- Complaint handling
- Documentation skills
- Teamwork
- Goal setting
- Attention to detail
- Time management
- Excellent communication
- Relationship building
- Database management
Certification
- Commercial/Property License License #0M54609
Insurance Community University Glendale, CA
Workers Compensation Insurance Program
Certificate of Completion
Insurance Community University Glendale, CA
Certified Commercial Lines Insurance Program
Certificate of Completion
Languages
English
Professional
Armenian
Professional
Russian
Limited
Timeline
Insurance Customer Service Representative
Acrisure LLC
01.2024 - Current
Insurance Customer Service Representative
RSI Insurance
01.2021 - 01.2024
Insurance Customer Service Representative
Gain Insurance Agency
08.2019 - 01.2021
Personal Lines Insurance Agent
Rapid Insurance Services
10.2018 - 08.2019
Khachatur Abovian Armenian State Pedagogical Unive
Bachelor’s Degree
Mkhitar Sebastatsi Educational Complex
High School Diploma
Glendale Community College
Associate of Arts from Business Administration/ Property-Casualty Insuran
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