Keldreka Ferguson
Atlanta,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in customer service.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
GreenSky Credit
04.2022 - 11.2024
- Completing credit applications
- Answering inbound calls
- Making outbound calls
- Processing payments
- Processing refunds
- Handling complaints/cases
CUSTOMER SERVICE REPRESENTATIVE
Accenture
07.2021 - 04.2022
- Completing hiring process for new employees
- Scheduling employees for first day of work and training
CUSTOMER SERVICE REPRESENTATIVE
Chime Solutions
11.2019 - 06.2021
- Make appointments for Kaiser Permanente
- Schedule Covid Test working from home
- Triage for advice nurses working from home
GUEST SERVICE LEADER
Target
08.2018 - 02.2020
- Open and close registers at beginning and end of shifts
- Rotate cashiers for lunch breaks
- Complete returns and exchange purchases
CASHIER TEAM LEAD
Sassy Clothing Store
03.2013 - 05.2017
- Cashier
- Stock
- Open and close store
Education
Certificate - Esthetics
Elaine Sterling Institute
Atlanta, GA08-2023
HIGH SCHOOL DIPLOMA -
Booker T Washington High School
Atlanta, GA05.2013
Skills
- Management experience
- Customer Service
- Sales
- Executive team leadership
- Strong verbal communication
Timeline
Customer Service Representative
GreenSky Credit
04.2022 - 11.2024
CUSTOMER SERVICE REPRESENTATIVE
Accenture
07.2021 - 04.2022
CUSTOMER SERVICE REPRESENTATIVE
Chime Solutions
11.2019 - 06.2021
GUEST SERVICE LEADER
Target
08.2018 - 02.2020
CASHIER TEAM LEAD
Sassy Clothing Store
03.2013 - 05.2017
HIGH SCHOOL DIPLOMA -
Booker T Washington High School
Certificate - Esthetics
Elaine Sterling Institute
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