Narjaya Speed
Orlando,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relation-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Manager
HMS Host at Orlando International Airport
09.2022 - 02.2023
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness
- Monitored compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the general manager.
- Managed and motivated employees to be productive and engaged in work.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Front of House Manager
Island Wing Company
08.2021 - 09.2022
- Directed front of house operations to deliver positive guest experiences through friendly service.
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Improved staff retention by fostering a supportive work environment and providing ongoing training opportunities.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
Marketing Coordinator
Steak 'n Shake - Franchise
06.2020 - 08.2021
- Developed brand marketing plan strategies to increase brand awareness
- Wrote, proofed, and edited content in accordance with established brand guidelines
- Proposed internal and external ideas and initiatives to help promote general awareness of the company brand
- Monitored responses to promotional content, adjusting messages to achieve objectives.
- Created engaging brochures and flyers to use for promotional materials and distribution.
Education
Medical Assisting Diploma -
Southern Technical College
02.2024
Skills
- Organization
- Cost Control
- Employee Coaching and Mentoring
- Performance Tracking and Evaluation
- Marketing
- Time Management
- MS Office
- Performance Management
- Problem solving
- Conflict resolution
- Written and verbal communication
Timeline
Manager
HMS Host at Orlando International Airport
09.2022 - 02.2023
Front of House Manager
Island Wing Company
08.2021 - 09.2022
Marketing Coordinator
Steak 'n Shake - Franchise
06.2020 - 08.2021
Medical Assisting Diploma -
Southern Technical College
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