Narkiah Beckwith
West Hartford
Summary
Dedicated Radiology Scheduler with a strong background in customer relationship management and team collaboration. Skilled in resolving scheduling conflicts and optimizing patient flow, contributing to improved operational efficiency and patient care quality.
Overview
26
26
years of professional experience
Work History
Radiology Scheduler
Backus Hospital
Norwich
08.2023 - Current
- Scheduled radiology appointments using electronic health record systems.
- Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIs for patients.
- Managed referral documentation and secured necessary authorizations to facilitate timely patient scheduling.
- Collaborated with medical staff to optimize patient scheduling processes.
- Resolved patient inquiries related to scheduling and preparations.
- Ensured that all necessary paperwork was completed accurately before scheduling an appointment.
- Explained the purpose of each test to patients to ensure understanding prior to procedure.
- Collaborated with radiologists and medical staff to optimize testing schedules and ensure adherence to protocols.
- Assessed patient eligibility for radiology studies according to protocol guidelines.
- Resolved scheduling conflicts and addressed issues with missed appointments to maintain patient flow and satisfaction.
- Assisted in training new staff on scheduling protocols and systems.
- Provided excellent customer service by answering inquiries in a timely manner.
- Monitored changes in regulations regarding radiology procedures and communicated updates to colleagues.
Laboratory Phlebotomist
Backus Hospital
Norwich
09.2000 - 04.2018
- Collected blood samples from patients using established procedures.
- Obtained a variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Demonstrated proficiency in using a variety of collection techniques and equipment.
- Communicated effectively with patients to reduce anxiety and promote comfort during blood collection.
- Demonstrated excellent patient care by providing comfort and assurance during the procedure.
- Ensured compliance with safety and infection control protocols.
- Followed infection control guidelines when handling biohazardous materials such as needles, tubes.
- Maintained accurate patient records and documentation in the system.
- Input medical and insurance information into database for inclusion in patient records.
- Verified patient information prior to specimen collection including name, date of birth, address.
- Recognized and addressed potential donor reactions such as fainting or dizziness quickly and appropriately.
- Responded promptly to requests from medical personnel regarding urgent blood draws or special needs.
- Prepared specimens for laboratory analysis and testing.
- Processed specimens according to laboratory instructions while adhering to safety regulations.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Performed centrifugation and specimen aliquoting for sample preparation.
- Prepared and packaged specimens for courier transport.
- Monitored supply inventory and restocked to ensure availability for efficient specimen collection.
- Worked closely with laboratory staff to address and resolve sample-related problems.
- Collaborated with laboratory staff to ensure timely processing of samples.
- Reviewed test orders from physicians or other authorized practitioners for accuracy prior to drawing blood samples.
- Attended workshops and training sessions to enhance knowledge of phlebotomy techniques.
- Assisted in training new phlebotomists on proper techniques.
- Adhered to quality standards set by the laboratory for specimen collection techniques.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Prepared and packaged specimens for courier transport.
- Performed centrifugation and specimen aliquoting for sample preparation.
- Entered patient information and test orders into computer systems accurately.
- Worked closely with laboratory staff to address and resolve sample-related problems.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Attended workshops and training sessions to enhance knowledge of phlebotomy techniques.
- Demonstrated proficiency in using a variety of collection techniques and equipment.
- Collected specimen samples and transported to the laboratory for processing.
- Used heel and finger stick methods to obtain blood from capillaries.
- Input medical and insurance information into database for inclusion in patient records.
Education
Phlebotomy Certificate - Phlebotomy
Huntington Institute
Norwich, CT06-1998
Skills
- Radiology procedures
- Appointment scheduling
- Patient scheduling
- Diagnostic test coordination
- Referral management
- Patient eligibility assessment
- Customer relationship management
- Attention to detail
- Multitasking
- Team collaboration
- Effective communication
- Appointment coordination
Timeline
Radiology Scheduler
Backus Hospital
08.2023 - Current
Laboratory Phlebotomist
Backus Hospital
09.2000 - 04.2018
Phlebotomy Certificate - Phlebotomy
Huntington Institute