Kayla Gregory
Keystone Heights
Summary
Energetic administrative professional with a strong foundation in patient scheduling and office efficiency. Expertise in coordinating with medical staff to enhance patient flow and managing inquiries to improve service delivery. Committed to providing top-level support in a dynamic healthcare environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Radiology Scheduler
UF Health Shands Hospital
Gainesville
11.2020 - Current
- Entered referrals into the EPIC system.
- Obtained authorization for appointments. And checked eligibility and checked for copays.
- Scheduled radiology appointments for patients using electronic health record systems. Scheduled many locations.
- Coordinated with medical staff to ensure timely patient flow and resource allocation.
- Managed patient inquiries and provided information about radiology procedures.
- Collaborated with clinical teams to prioritize urgent imaging requests effectively.
- Made outbound calls to schedule incoming orders.
Medical Receptionist
Accent Physicians Specialists
Gainesville
08.2018 - 11.2020
- Checked in and out patients, verifying insurance coverage and plans to ensure smooth patient flow.
- Scheduled and rescheduled appointments for patients, including Clinical Diabetes Educators and Ultrasound services.
- Collected co-pays from patients to facilitate payment processing and maintain billing accuracy.
- I operate EHR every day and have plenty of experience navigating through the system.
- Maintained and organized my work station and made sure the area was presentable for patients.
- Prepared business letters for mailing, ensuring accurate addresses and timely delivery.
Medical Receptionist
NEPHROLOGY ASSOCIATES
Gainesville
02.2017 - 08.2018
- Check patients in and out of the office and verify insurance coverage and plans.
- Answered and expedited all incoming calls to appropriate personnel.
- Scheduled and rescheduled patients.
- Performed administrative duties such as faxing, pulling and filing away patient charts.
- Prepared and mailed off business letters.
- Collect co-pays from patients who have co-pays.
- Maintained and organized my work station and made sure the area was presentable for patients.
Receptionist
Gatorland Toyota Car Dealership
Gainesville
11.2016 - 02.2017
- Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
- Directs visitors by maintaining employee and department directions; giving directions.
- Maintains security by following procedures; monitoring log book.
- Handled dealer trades and answered many incoming calls and transferred them to the correct department.
Hostess
Corky Bells
06.2016 - 11.2016
- Maintained professional and sharp appearance at all times.
- Planned seating arrangements and greeted customers and directed them to their seats.
- Maintain waiting list with guests, answering phone and taking to go orders.
- Keeping work area clean and organized.
- Book large parties on calendar.
Sales Associate
Dillards
Gainesville
07.2015 - 02.2016
- Responding quickly and resourcefully to customer requests or concerns.
- Utilized suggestive selling techniques to enhance customer engagement and drive sales.
- Giving information to customers about products.
- Operating the till, upselling and making recommendations to customers.
- Serving multiple customers in a short period of time.
- Carrying out re-merchandising, display, price markdowns duties.
- Accurately completing cash register transactions.
- Facilitated efficient store operations by promptly receiving and processing deliveries.
- Representing the store in a professional and positive manner.
- Cultivated long-term relationships with regular customers to foster loyalty and repeat business.
- Assisted with various store administrative tasks to support daily operations.
- Taking care of customers' needs while following company procedures.
- Executing marketing and visual merchandising initiatives.
- Managed store opening and closing procedures to maintain operational efficiency.
- Developed and implemented merchandise displays that attracted customers and boosted sales.
- Assisting customers with choices by providing them with information about products.
- Contributed to physical inventory counts to ensure precise inventory management.
- Adhering to all store retail policies and procedures.
Cashier
Hitchcocks
03.2012 - 07.2015
- Provide efficient, friendly, and informative service following established customer service standards and corporate vision.
- Check out customers' purchases speedily and correctly, applying accurate codes, departments, and prices.
- Maintain 100% accuracy of cash register, and make sure all payment transactions are carried out with precision and efficiency.
- Put customers' groceries in bags and ask if they need more assistance.
- Ask for backup on registers when necessary.
- Answer customer questions, and refer unresolved cases to customer service, supervisor, or the front end manager.
- Ensure proper procedures are taken in balancing cash drawers at the close of shift.
- Ensure security procedures are followed in handling pick-ups, quick change artists, potential shoplifters, and drawers.
- Ensure front end area is always orderly, organized, and clean.
- Place shop backs away and clean the register at the end of shift.
- Make a request to front end manager for equipment or replacement that is required.
- Participate in department meetings.
- Take initiative during slow times to stock items, or perform other tasks assigned by the supervisor or front end manager.
Education
High school diploma -
Interlachen High school
Skills
- Flexibility
- Adaptability
- Organizing and planning skills
- Attention to detail
- Knowledge of Excel
- Outlook
- Word
- Adobe
- PowerPoint
- Operation of standard office equipment
- Front Desk
- Front Office
- Medical Receptionist
- Insurance Sales
- Upselling
- Medical Scheduling
- Insurance Verification
- Administrative Experience
- HIPAA
- Medical Terminology
- Medical Billing
- Medical Records
- EMR Systems
- Multi-line Phone Systems
- ICD-10
- Google Docs
- Medical Collection
- CPT Coding
- Patient Care
- Data Entry
- ICD-9
- Epic
- Customer service
- Marketing
- Cold calling
- Sales
- Medical imaging
- Cash handling
- Cash register
- EPIC charting
- Patient scheduling
- Radiology procedures knowledge
- HIPAA compliance
- Appointment coordination
- Radiology procedures
- Electronic health records
- Quality assurance
Certification
Driver's License
Personal Information
Authorized To Work: US
Timeline
Radiology Scheduler
UF Health Shands Hospital
11.2020 - Current
Medical Receptionist
Accent Physicians Specialists
08.2018 - 11.2020
Medical Receptionist
NEPHROLOGY ASSOCIATES
02.2017 - 08.2018
Receptionist
Gatorland Toyota Car Dealership
11.2016 - 02.2017
Hostess
Corky Bells
06.2016 - 11.2016
Sales Associate
Dillards
07.2015 - 02.2016
Cashier
Hitchcocks
03.2012 - 07.2015
High school diploma -
Interlachen High school