Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Ruhland

Le Mars

Summary

Dynamic and detail-oriented professional with extensive medical office experience at Floyd Valley Healthcare. Expert in patient scheduling and insurance verification, ensuring seamless appointment coordination. Recognized for exceptional communication skills and adaptability in high-pressure environments, contributing to improved patient satisfaction and operational efficiency. Committed to maintaining HIPAA compliance and fostering collaborative relationships.

Overview

2026
2026
years of professional experience

Work History

Radiology Scheduler

Floyd Valley Healthcare
01.2006 - Current
  • Assisted patients in scheduling radiology appointments using electronic health record systems.
  • Coordinated with healthcare providers to ensure accurate appointment availability and patient needs.
  • Managed incoming calls, providing information on procedures and insurance coverage options.
  • Maintained organized records of patient appointments to streamline scheduling processes.
  • Supported staff by preparing necessary documentation for upcoming radiology exams.
  • Learned various radiology software systems to enhance scheduling efficiency and accuracy.
  • Adapted quickly to changes in scheduling protocols and patient flow demands.
  • Ensured timely communication between patients and medical staff regarding appointment confirmations or changes.
  • Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
  • Contributed to a positive work environment by fostering strong relationships with colleagues across various departments within the facility.
  • Managed high call volumes efficiently while maintaining a professional demeanor and providing exceptional customer service to both internal staff members and external callers alike.
  • Provided excellent customer service to patients, answering inquiries about radiology procedures and billing processes promptly and accurately.

Production Worker

Well's Enterprises
1989 - 2006
  • Operated machinery to assemble products efficiently and safely.
  • Inspected finished goods for quality assurance, ensuring compliance with production standards.
  • Collaborated with team members to optimize workflow and reduce downtime.
  • Maintained clean work environment adhering to safety protocols and regulations.

Education

Certified Medical Transcriptionist - Medical Secretary/Transcription

Western Iowa Tech Community College
Sioux City, IA

Skills

  • Medical office experience
  • HIPAA compliance
  • Patient scheduling
  • Insurance verification
  • Appointment coordination
  • Attention to detail
  • Multitasking
  • Effective communication
  • Adaptability and flexibility

Timeline

Radiology Scheduler

Floyd Valley Healthcare
01.2006 - Current

Production Worker

Well's Enterprises
1989 - 2006

Certified Medical Transcriptionist - Medical Secretary/Transcription

Western Iowa Tech Community College

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