Narmatha M

Software Engineer with 8+ years’ experience in IT Managed Services with specialization of IT/Telecom domain – IVR Speech Application Development, Java, Spring Boot, Database, Web Service and working on Interactive Voice Response (IVR) Projects, Developing and Implementing Call flow for various customers. Experienced as Technical Analyst with a strong background in gathering client requirements, analyzing workflows, and developing call flow design documents Leading and managing a team to ensure timely completion of tasks for each release. Maintain client-relationship at account level and handle forecasting, budgeting. Extensive experience in Software Development Life Cycle (SDLC), Waterfall Methodology including Requirement Analysis, Design & Develop, execute, and implement test plans and test cases for IVR Call Flow’s, Performing Unit Testing, SIT and Supporting for UAT/defect fixing. Excellent in Remote deployment and Postproduction support, Tickets Handling. Fast learner who has been consistently cited for ability to achieve rapid comfort level in new environments and almost immediately develops optimal solutions.

• English
• Tamil
• Kannada

No 256, sarabeswara apartment, Madambakkam, Chennai