Narmeen Ijaz
Latham,NY
Summary
Well trained service advocate with several years of experience helping others. Excellent decision making and time management skills. Handling escalated issues quickly. Adapts quickly and remains calm under pressure in stressful circumstances.
Overview
4
4
years of professional experience
Work History
Service Advocate
Target
Latham, NY
02.2025 - Current
- Assisted guests with product inquiries and service-related issues.
- Resolved customer complaints through effective communication techniques.
- Promoted store policies and procedures to enhance guest experience.
- Collaborated with team to manage inventory and product displays.
- Supported training initiatives for new service advocates and associates.
- I worked where I was needed, whether it was as a cashier, in guest services, or in any other department as needed.
Caregiver
PPL
12.2023 - Current
- Assisting a dementia patient with everyday activities, such as eating, drinking water, getting up, lying down, using the restroom, walking, taking medications, and more.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained a safe and clean environment for patients, reducing risks, and ensuring optimal health outcomes.
- Monitored client health and reported changes to healthcare professionals.
Cashier
Walmart
06.2022 - 12.2023
- Ring out customers while making sure the register has money, receipt paper, and keeping it clean.
- Making labels for the shelves, and organizing the shelves.
- Welcomed customers, and helped determine their needs.
Pharmacy Technician
CVS Pharmacy
01.2022 - 05.2022
- Answered incoming phone calls and addressed questions from customers, and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Bachelor of Science - Human Biology
University At Albany
Albany, NY05.2024
Skills
Develops positive workplace relationships
Detail-oriented
Customer service skills
Interpersonal skills
Teamwork skills
Multitasking and organization
Problem solving
Elderly care
Time management
Languages
urdu
Professional
Hindi
Professional
Timeline
Service Advocate
Target
02.2025 - Current
Caregiver
PPL
12.2023 - Current
Cashier
Walmart
06.2022 - 12.2023
Pharmacy Technician
CVS Pharmacy
01.2022 - 05.2022
Bachelor of Science - Human Biology
University At Albany
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