Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Naron Dyer

Owings Mills,MD

Summary

Dynamic Transit Operator with Mdot Mta, recognized for enhancing passenger satisfaction through exceptional customer service and effective route navigation. Proven track record in accident prevention and compliance with traffic regulations, ensuring safety and efficiency. Adaptable team player skilled in pre-trip inspections and fostering a positive work environment.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Transit Operator

Mdot Mta
08.2024 - Current
  • Contributed to a positive work environment by fostering teamwork among fellow Transit Operators and support staff.
  • Provided excellent customer service, addressing passenger inquiries and concerns in a professional manner.
  • Achieved higher on-time performance with strict adherence to schedules and effective route planning.
  • Monitored weather conditions closely during operation hours to make informed decisions regarding route adjustments for passenger safety.
  • Followed all local traffic laws while operating various types of public transportation vehicles.
  • Assisted in the training of new Transit Operators, sharing expertise and best practices for successful job performance.
  • Enhanced safety standards by conducting regular vehicle inspections and maintenance checks.
  • Acted as a positive representative of the transit company by maintaining a professional appearance and demeanor at all times while on duty.
  • Assisted passengers with disabilities, ensuring a comfortable and accessible travel experience.

Solid Waste Truck Driver

Baltimore City Bureau of Water & Wastewater
10.2023 - 08.2024
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.

Transit Bus Operator

Mdot Mta
03.2023 - 10.2023
  • Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
  • Operated with safety and skill to avoid accidents and delays.
  • Provided passenger assistance, collected fares and offered schedule and route information.
  • Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
  • Enhanced passenger satisfaction by providing timely and efficient transportation services.
  • Provided exceptional customer service, addressing rider concerns with patience and professionalism.
  • Promoted public transit usage within the community through participation in outreach events and educational initiatives.

Logistics Specialist

United States Army Reserve
08.2000 - 11.2011
  • Tracked supply, equipment and product inventory quantities to maintain necessary levels.
  • Coordinated incoming and outgoing shipments to maintain schedules.
  • Managed inventory levels for optimal cost savings and minimal stockouts.
  • Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
  • Tracked and managed transfer paperwork such as packing lists.
  • Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.

Correctional Lieutenant

MD Department Of Public Safety & Correctional Services
02.2001 - 01.2002
  • Reviewed incident reports submitted by subordinates for accuracy before forwarding them up the chain of command for further action if needed.
  • Served as a role model for subordinate staff by consistently demonstrating professionalism, integrity, and commitment to maintaining a safe and secure environment within the correctional facility.
  • Utilized strong conflict resolution skills to defuse tense situations among inmates or staff members, maintaining order within the facility.
  • Conducted thorough investigations into incidents, ensuring proper documentation and follow-up actions were taken.
  • Reduced instances of misconduct by establishing positive relationships with inmates and addressing grievances in a timely manner.
  • Maintained safety within the correctional facility through consistent monitoring and enforcement of rules and regulations.
  • Coordinated responses to emergency situations arising in different prison locations.
  • Conducted regular inspections of the physical facilities within the unit, identifying any maintenance or safety concerns that required immediate attention.
  • Served as a liaison between correctional staff and external entities such as law enforcement agencies, social services providers, or courts regarding inmate matters or facility operations.
  • Inspected housing cells and directed teams completing in-depth searches for contraband or damage.

Armor Crewman

United States Army Reserve
08.1997 - 08.2000
  • Enhanced team communication by implementing efficient radio procedures during missions.
  • Assisted in the transportation and distribution of essential supplies during humanitarian relief efforts in disaster-stricken areas.
  • Demonstrated exceptional leadership and decision-making skills during high-pressure situations, resulting in successful mission completion.
  • Supported infantry units during combined arms operations, effectively engaging enemy targets with precision fire from armored platforms.
  • Operated armored vehicles with precision and efficiency during combat operations, contributing to the overall success of the unit.
  • Promoted safety among crew members by enforcing strict adherence to standard operating procedures during both training and operational activities.
  • Participated in numerous joint exercises with allied forces, enhancing cooperation and interoperability between units.

Education

High School Diploma - Basic Studies

Overlea High School
Baltimore, MD
05.1997

Skills

  • Traffic regulations compliance
  • Safe driving practices
  • Pre-trip inspections
  • Adaptable to change
  • Defensive driving techniques
  • Passenger assistance
  • Accident prevention
  • Route navigation
  • Weather condition adaptation

Certification

I received my CDL Class A license in 2014 with a passenger endorsement

Timeline

Transit Operator

Mdot Mta
08.2024 - Current

Solid Waste Truck Driver

Baltimore City Bureau of Water & Wastewater
10.2023 - 08.2024

Transit Bus Operator

Mdot Mta
03.2023 - 10.2023

Correctional Lieutenant

MD Department Of Public Safety & Correctional Services
02.2001 - 01.2002

Logistics Specialist

United States Army Reserve
08.2000 - 11.2011

Armor Crewman

United States Army Reserve
08.1997 - 08.2000

High School Diploma - Basic Studies

Overlea High School

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Naron Dyer