Naseem Barakat
Tampa,USA
Summary
Resourceful supervisor trained in the resolution of critical issues within a time-sensitive environment, with a successful track record of building and maintaining talented teams. Highly organized, energetic, and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Demonstrated success in staff development and fostering a collaborative team environment. Proficient in multitasking and leveraging Microsoft Office tools to enhance process workflows, while maintaining a high level of detail.
Overview
6
6
years of professional experience
Work History
PSA Supervisor
G2 Secure staff
Tampa, USA
01.2025 - Current
- Oversaw specific shift operations and managed employee activities.
- Handled subordinate tasks efficiently in critical situations.
- Expected to stay current with all necessary regulatory requirements.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitor Quality Assurance oversight for operational issues related to performance and safety.
- Addressed inquiries from leads, employees, clients, and passengers promptly and courteously.
- Kept leads updated on needs and issues within assigned areas.
- Participated in all mandatory meetings.
- Utilized various channels to ensure accurate record-keeping and file management.
- Developed a well-trained staff using company-provided training materials and resources.
- Adhere to corporate dress code standards as instructed.
- Utilize company and client equipment, supplies, and resources in a conscientious, cost-effective manner.
- Implemented service audits for quality assurance according to client's guidelines.
- Fulfilled supplementary responsibilities upon request.
Passenger Service Agent
G2 Secure staff
Tampa, USA
03.2024 - 01.2025
- Delivered a friendly and respectful greeting to passengers, clients and airline personnel.
- Reads and interprets alphanumeric codes to ensure accurate pre-screening of passenger tickets.
- Supplied general information to passengers.
- Coordinated special services such as the allocation of courtesy chairs and bag carts.
- Coordinated the redirection of pets and large checked items beyond capacity limits of baggage handling.
- Escalated issues involving uncooperative passengers to security authorities.
- Informed supervisor of needs and issues within the assigned areas.
- Ensured positive representation through courteous responses to inquiries from clients, staff and public.
- Ensured compliance with business attire guidelines set by company leadership.
- Executed additional responsibilities as assigned.
Sales Associate
Paradies Lagardere Retail Store
Tampa, USA
09.2022 - 01.2023
- Ensured top-notch service quality for both internal and external clients.
- Provided assistance with customer inquiries and product searches.
- Monitored product feedback to maintain high levels of customer contentment.
- Made well-informed recommendations by staying updated on available merchandise.
- Processed customer orders and recorded transactions in the database.
- Ensured successful payment transactions and exact cash handling.
- Created a well-kept space contributing to an improved shopping experience.
Front-End Customer Service
Popeyes Louisiana Kitchen
Stuart, USA
08.2019 - 10.2020
- Greeted customers with professionalism and warmth.
- Entered customer order details into the database, maintaining accurate documentation.
- Coordinated with back-end staff to ensure efficient customer order processing.
- Guaranteed timely arrival of delivered orders.
- Ensured customer satisfaction with food service.
- Handled payment transactions efficiently, ensuring accurate verification of payments and cash amounts.
Education
Student - Mass Communication
Hillsborough Community College (HCC)
Tampa, Florida03.2025
High School Graduate -
South Fork High School
Stuart, Florida01.2021
Skills
- Proficient in Customer Service Excellence
- Adept at Information Analysis
- Online Content Management
- Skilled in Software Utilization
- Microsoft Office
- Word
- Excel
- PowerPoint
- Outlook
- Multitasking
- Team player
- Meticulous Attention To Detail
- Effective Time Management
- Organizational skills
- Policy enforcement
- Staff development
References
References available upon request.
Timeline
PSA Supervisor
G2 Secure staff
01.2025 - Current
Passenger Service Agent
G2 Secure staff
03.2024 - 01.2025
Sales Associate
Paradies Lagardere Retail Store
09.2022 - 01.2023
Front-End Customer Service
Popeyes Louisiana Kitchen
08.2019 - 10.2020
Student - Mass Communication
Hillsborough Community College (HCC)
High School Graduate -
South Fork High School
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