Naseem A. Choudhry
IT Support Specialist
Arnold,PA
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
6
6
years of professional experience
12
12
years of post-secondary education
2
2
Certifications
Work History
Veteran Service Navigator/IT Specialist
Veterans Leadership Program Of Western Pennsylvania
Pittsburgh , PA
2018.11 - Current
- • Empower and assist veteran clients and their families with navigating transitions of life.
• Provide technical support on over 200 devices to ensure proper hardware connection and software installation.
• Provide remote access via Microsoft Active Directory and Quick Assist to fast-track software IT tickets for internal employees.
• Serve as system administrator to manage user capabilities and manage organizations hardware assets and VoIP troubleshooting.
• Inform veterans of programming and referral opportunities to assist with client’s personal and professional growth.
• Manage referral process for furniture acquisitions via relationships with neighboring organizations.
• Interact with clients and case managers on day-to-day basis to ensure that veterans needs are met.
• File reports of all client interactions within internal clinical system to ensure accuracy and information is up to date.
• Assist nearly 4000 veterans annually through housing, employment, and wellness programs.
• Provide training opportunities and innovative strategies as chair of Diversity Committee.
• Setup and re-image all standard laptops and desktops for staff usage.
• Installation of applications, security patches and updates to client’s device.
• Advise upper management on technical direction alongside contracted MSP organization.
• Track and rename all computers listed on created asset list using Excel workbook.
• Dismantle and disposal of obsolete devices in accordance with company policy.
• Distribution of computer equipment such as laptops, printers, and peripherals to all staff in timely manner.
• Provide network engineering support to over 70 clients.
• Troubleshooting support in G-Suite, Office 365, Windows 10 Pro.
Overnight Counselor Specialist
The Summit Academy
Butler , PA
2016.11 - 2018.08
- Supervised high school students during daily tasks at ratio of 1 to 8 during day hours and 1 to 16 during rest cycles
- Conducted daily wake ups and transition from dorms to classrooms on school days
- Maintained professional communication with students and staff to ensure positive environments
- Performed interventions with students when necessary, to de-escalate situations and continue with daily tasks
- Developed interpersonal relationships with students to promote positive behavior and encourage future planning
- Processed student information into online system to maintain record of students' progress on campus.
Education
Bachelor of Science - Software Engineering
THE Pennsylvania State University
World Campus 2021.05 - 2026.05
CompTIA ITF, A+, Network+, Microsoft Azure - Network Technician Cohort
NuPaths Via Harrisburgh University
Harrisburg, PA 2022.10 - Current
Technical Certificate - Computer Technology
Northern Westmoreland Career And Technology Center
New Kensington, PA 2005.09 - 2008.06
High School Diploma -
Valley High School
New Kensington, PA 2004.06 - 2008.06
Skills
Lean Six Sigma Yellow Beltundefined
Military Experience
United States Marine Corps. - Fiscal Chief/Supply Admin Supervisor October 2009 – October 2013
- Maintained custody records for over 15 sections grossing in $20.2M worth of assets that merited gratitude
- Built and maintained fiscal responsibility of $1.4M per fiscal year resulting in 100% inspection results
- Procured and tracked shipments of merchandise using logistical strategies via ATLASS/SASSY logistics systems as well as GCSS-MC (Oracle) and Terminal 3270 (IBM)
- Managed the redistribution and disposal of excess assets
- Conducted search and security of area of operations in a combat environment
- Trained and supervised superiors on operations of updated systems and procedures.
Certification
Strength-Based Family Worker - January 2024
Timeline
CompTIA ITF, A+, Network+, Microsoft Azure - Network Technician Cohort
NuPaths Via Harrisburgh University
2022.10 - Current
Google IT Specialist
2022-02
Bachelor of Science - Software Engineering
THE Pennsylvania State University
2021.05 - 2026.05
Strength-Based Family Worker - January 2024
2021-01
Veteran Service Navigator/IT Specialist
Veterans Leadership Program Of Western Pennsylvania
2018.11 - Current
Overnight Counselor Specialist
The Summit Academy
2016.11 - 2018.08
Technical Certificate - Computer Technology
Northern Westmoreland Career And Technology Center
2005.09 - 2008.06
High School Diploma -
Valley High School
2004.06 - 2008.06
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