Naser Murshid
Watsonville,CA
Summary
Motivated and hardworking Certified Phlebotomy Technician, currently pursuing an Associate of Science and Arts degree, with a focus on nursing and healthcare. Skilled in blood collection, infection control, and patient communication. Experienced in customer service and team leadership through managing daily operations at La Reina Fresh Market. Bilingual in Arabic and English, with basic knowledge of Spanish and American Sign Language (ASL). Known for being detail-oriented, organized, and compassionate when working with both patients and customers. Ready to apply my diverse skills in healthcare and customer service to make a positive impact.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Manager
La Reina fresh market
Watsonville, California
01.2021 - Current
- Provided friendly customer service and handled payments (cash, cards, EBT, checks).
- Opened and closed store; counted tills, balanced drawers, and made bank deposits.
- Managed team schedules, trained staff, and ensured smooth shifts.
- Kept shelves stocked, rotated items for freshness, and organized displays.
- Resolved customer issues and maintained a clean, welcoming store.
Education
Associate of Arts - Nursing
Cabrillo College
Aptos, CA05-2026
Associate of Science - Nursing
Cabrillo College
Aptos, CA05-2026
Certified Phlebotomy Technician (CPT) - Phlebotomy / Clinical Laboratory Science
CALRegional Salinas Adult School
Salinas, CA06-2025
High School Diploma -
Watsonville High School
Watsonville, CA06-2023
Skills
Healthcare & Clinical:
- Venipuncture and capillary blood draws
- Safe specimen collection and handling
- OSHA infection control practices
- Patient care and clear communication
- HIPAA compliance
- Basic medical terminology
Customer Service & Communication:
- Fluent in Arabic & English; basic Spanish & ASL
- Professional, empathetic problem-solving
- Friendly, patient-focused interactions
- Team coordination and shift support
Administrative & Organizational:
- Store opening/closing, cash handling, and deposits
- Stocking, organizing, and freshness checks
- Scheduling and shift coverage
- Detail-oriented and efficient
Languages
English
Full Professional
Arabic
Native/ Bilingual
American Sign Language
Elementary
Spanish
Elementary
Certification
Phlebotomy Technician Certification
CALRegional, Salinas Adult School – Salinas, CA
American Heart Association Healthcare Provider BLS certification- June 2025
Certified Phlebotomy Technician I (CPT I)
License Number: CPT-02503660
Issued by: California Department of Public Health – Laboratory Field Services
Effective: July 28, 2025 | Expires: July 27, 2027
Timeline
Customer Service Manager
La Reina fresh market
01.2021 - Current
Associate of Arts - Nursing
Cabrillo College
Associate of Science - Nursing
Cabrillo College
Certified Phlebotomy Technician (CPT) - Phlebotomy / Clinical Laboratory Science
CALRegional Salinas Adult School
High School Diploma -
Watsonville High School
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