Hardworking and passionate job seeker with strong organizational skills and eager to secure inside sales position. With a proven track record of delivering outstanding customer service and creative solutions to drive sales and profitability. Passionate about delivering quality products and services to customers and developing lasting relationships. Highly organized and detail-oriented with in-depth understanding of competitive landscape.
Hi, I’m
Nash Cooper
Wellsville,UT
Summary
Overview
3
years of professional experience
Work History
Visionary HomesLogan, Utah
Online Sales Representative
04.2021 - 08.2021
Job overview
- Corresponded with online customers, inbound/outbound calls to address questions about home plans and communities.
- Provided detailed information for house plans, options, and communities and its amenities.
- Scheduled appointments with clients for an in person meeting with our Sales Consultants
- Follow-up with leads with additional information to answer questions and assist in overcoming any concerns in scheduling an in person appointment.
- Participated in online sales and conversion training weekly to refine my skills.
Visionary HomesLogan, Utah
Design Studio Specialist
09.2020 - 11.2020
Job overview
- Established relationships with client to facilitate understanding and influence design ideas.
- Performed needs audits on each client to better understand how to meet their expectations and meet their needs.
- Proposed potential solutions for design ideas to assist each client.
- Implemented feedback and suggestions from clients to improve designs.
- Collaborated with clients to create visually appealing designs of each portion of their home through texture, color and patterns to create space the families would feel most comfortable.
- Reviewed all design documents for accuracy and compliance with building documents before obtaining written approval with clients.
Visionary HomesLogan, Utah
Quality Control Specialist
04.2020 - 09.2020
Job overview
- Inspected finished homes to verify conformance with customer specifications and company quality standards.
- Updated inspection journals and daily summary logs with quality-related data.
- Suggested improvements to designs and documentation to improve product reliability and manufacturability.
- Recorded findings of inspection process, collaborating with construction team and trade partners to implement corrective actions.
Visionary HomesLogan , Utah
Customer Service Representative
06.2018 - 09.2020
Job overview
- At Visionary Homes we prided ourselves with one of the Nations lowest warranty claim rates. I would work closely with the production team and trade partners in preparing each home for occupancy. I had a very meticulous and detailed delivery process to ensure the highest customer satisfaction.
- If we had a warranty claim, I responded to customer requests promptly. I would addressing all customer concerns demonstrating empathy, and resolving problems swiftly.
- Managed timely and effective replacement of damaged or defective products. Worked closely with subcontractors on all trade specific defective product.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Participated in weekly coaching meetings on communicating with concerned clients and how to create lasting relationships on the back of rough situations.
Education
Utah State UniversityLogan, UT
from Business Administration And Management
05.2027
University Overview
Do You ConvertUtah
from Online Sales And Marketing Program
05.2021
University Overview
Griffin Hill Sales TrainingLogan Utah
from Sales
04.2020 - 09.2020
University Overview
Skills
- Interpersonal Communication Skills
- Effective Customer Communication
- Email Marketing Campaign
- Outbound Telephone Marketing
- Social Media Digital Marketing
- Closing Procedures
Languages
Spanish
Limited Working
Hobbies
Hobbies
- surfing
- skiing
- snowmobiling
- ceramics
- golfing
- Mtn biking
Timeline
Online Sales Representative
Visionary Homes
04.2021 - 08.2021
Design Studio Specialist
Visionary Homes
09.2020 - 11.2020
Quality Control Specialist
Visionary Homes
04.2020 - 09.2020
Griffin Hill Sales Training
from Sales
04.2020 - 09.2020
Customer Service Representative
Visionary Homes
06.2018 - 09.2020
Utah State University
from Business Administration And Management
Do You Convert
from Online Sales And Marketing Program
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