Nash Pugsley
Van Wert
Summary
Dynamic in the IT field with hands-on experience at Central Insurance, excelling in technical support and customer service. Proven ability to troubleshoot complex issues and enhance data management efficiency. Adept at collaborating with teams to resolve challenges, ensuring seamless operations while maintaining confidentiality and security standards. My ultimate goal is to become a trusted figure in the world of finance.
Overview
2
2
years of professional experience
Work History
Walmart Stocker
Walmart
Van Wert
07.2023 - Current
- Communicated effectively with customers to resolve issues.
- Ensured shelves were consistently stocked.
- Collaborated with various departments to support additional tasks.
Help Desk Intern
Central Insurance
Van Wert
01.2025 - 05.2025
- Assisted with troubleshooting of desktop computers, laptops, phones and tablets.
- Participated in team meetings with other members of the IT staff.
- Provided support related to hardware, software, and network issues.
- Maintained an inventory of spare parts used for repairs or replacements.
- Maintained confidentiality regarding sensitive customer information at all times.
- Created user accounts, profiles and passwords according to company policies.
- Documented all customer interactions in the help desk ticketing system.
IT Intern
Brumback Library
Van Wert
01.2025 - 05.2025
- Resolved customer service issues related to IT systems in a timely manner.
- Implemented secure coding practices in software development projects.
- Provided feedback on changes needed in order to enhance existing applications or processes.
- Troubleshot daily IT desktop client issues, supporting multiple departments, and various offices.
IT Intern
Store and Haul Inc.
Van Wert
08.2024 - 01.2025
- Resolved customer service issues related to IT systems in a timely manner.
- Provided technical support to users with a variety of questions related to computer systems, software and hardware.
- Employed Google Sheets to enhance data management efficiency.
- Gained valuable insights into small business operations.
- Contributed to document drafts and ad-hoc projects to preserve system functions.
Education
High School Diploma -
Van Wert High School
Van Wert, OH05-2025
Skills
- Technical support
- Network troubleshooting
- Help desk support
- Customer service
- Inventory management
- Collaborative teamwork
- Problem solving
- Data management
- Communication skills
- Accounting standards
- Financial analysis
- Team collaboration
- Troubleshooting
- Information security
Affiliations
- Tennis
- Pickleball
- Fishing
- Stock Market
- Piano
- Guitar
Accomplishments
- 2025 Graduate of Distinction
References
References available upon request.
Timeline
Help Desk Intern
Central Insurance
01.2025 - 05.2025
IT Intern
Brumback Library
01.2025 - 05.2025
IT Intern
Store and Haul Inc.
08.2024 - 01.2025
Walmart Stocker
Walmart
07.2023 - Current
High School Diploma -
Van Wert High School
Similar Profiles
Andrews AgyeiAndrews Agyei
Overnight Stock Team Associate at WalmartOvernight Stock Team Associate at Walmart
Maria ArnoldMaria Arnold
Certified Pharmacy Technician at WalmartCertified Pharmacy Technician at Walmart
Clochesy HeidiClochesy Heidi
Bakery Clerk at WalmartBakery Clerk at Walmart
Karen DudleyKaren Dudley
People Lead (Human Resources) at WalmartPeople Lead (Human Resources) at Walmart
David CereghinDavid Cereghin
Maintenance Manager at LOC Performance/ARVMaintenance Manager at LOC Performance/ARV