Nasha Chaney
South Daytona,FL
Summary
Experienced customer service representative brings 7+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
7
7
years of professional experience
Work History
Caregiver
Absolute Health Care
01.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored clients' overall health and well-being and noted significant changes.
- Built strong relationships with clients to deliver emotional support and companionship.
Technical Support Representative
ADT
05.2020 - 12.2023
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs. (about 50+ calls/day)
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware, devices, and software to set up work stations for employees.
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
04.2017 - 01.2020
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
Associate of Science -
Daytona State College
Daytona Beach, FL12.2024
High School Diploma -
Flagler Palm Coast High School
Palm Coast, FL05.2024
Skills
- Information Security
- HIPAA Compliance
- Time Management
- Empathy
- Multitasking
- Communication
- Problem Solving
- Positive and Professional
- Self-control
- Call center experience
- Live chat support
- Claims Processing
- Work Quality Evaluation
Timeline
Caregiver
Absolute Health Care
01.2024 - Current
Technical Support Representative
ADT
05.2020 - 12.2023
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
04.2017 - 01.2020
Associate of Science -
Daytona State College
High School Diploma -
Flagler Palm Coast High School
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