Nashad Glass
Oklahoma City,OK
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Rural Letter Carrier
United States Post Office
03.2024 - Current
- Signed and received mail with signature requirements upon delivery and loading.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Sorted mail according to order of address appearance for easy access in field.
- Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
Multi Customer Service Agent
Farmers Insurance
09.2021 - 02.2024
- Fielded phone calls for customers filing property, automobile, glass, and tow/roadside claims.
- Critical thinking to support customer claim submission.
- Operated technology systems like Great West Casualty Company, SV2, and Honk to get claims filed correctly.
- Used active listening skills and data entry skills to become successful at position.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Responded to customer requests for products, services, and company information.
First Notice of Loss Examiner
Hertz Corporation
06.2018 - 04.2021
- Duties require completing insurance claims forms, communicating with at-fault drivers, evaluating customer records, assessing vehicle damage, recommending claim action, compiling information through investigative procedures.
- Filed an average of 60 rental car claims.
- Spoke with insurance agencies to determine the best course of action on claims.
- Analyzed information gathered from investigations and reported findings.
- Performed routine data entry or document management.
Marketing Trainee
Nichols Hills Pack and Ship
02.2018 - 04.2018
- Responsible for packing, shipping, printing and services needs of residents and businesses.
- Operation of fax, copying, and postage machines.
- Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
Canvasser
Window World
12.2017 - 02.2018
- Attended trade shows
- Worked on closing skills and staying positive
- Utilized persuasive sales techniques to convert leads into sales.
- Assisted in developing strategies to encourage potential customers to schedule an in-home appointment
- Created and Implemented impactful sales strategies to increase product sales with existing customers.
- Gathered information about customer needs and preferences to tailor offerings and improve customer satisfaction.
- Conducted regular surveys and canvassing activities to identify potential customers for products and services.
- Went to over 80 doors on average per day engage with potential customers.
Maintenance Technician
Eagle Vail Country Club
05.2015 - 11.2017
- Followed safety protocols to minimize workplace accidents.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Executed tasks within time and budget constraints.
- Utilized variety of tools and equipment to maintain golf course landscaping.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
Rental Technician
Christy Sports
05.2012 - 11.2016
- Greeted customers at rental counter and initiated communication to determine service needs.
- Safe and secure handling of cash, credit cards and checks for rental and sales transactions.
- Used knowledge and experience to guide customer selection of winter sports equipment rental and sales.
- Provided exceptional customer service through by facilitating the customers' winter sports participation.
- Explained available rental options, rates, and full rental terms thoroughly to facilitate customer satisfaction.
- Reviewed incoming paperwork for completeness and accuracy, maintaining organized and accessible rental records.
- Located rentals and accessory equipment, explaining proper use and maintenance prior to placing products in customers' care.
Education
Bachelors of Science - Marketing
Oklahoma State University
Stillwater, OK05-2010
Skills
- Microsoft Outlook
- PowerPoint
- Word
- Excel
- Safe driving
- Route planning and navigation
- Mail organization and distribution
- Prioritization
- Observation
- Postal regulations
- Critical Thinking
Affiliations
- Pi Kappa Alpha Fraternity
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work-life balanceFlexible work hoursHealthcare benefits401k matchCompany CultureWork from home optionTimeline
Rural Letter Carrier
United States Post Office
03.2024 - Current
Multi Customer Service Agent
Farmers Insurance
09.2021 - 02.2024
First Notice of Loss Examiner
Hertz Corporation
06.2018 - 04.2021
Marketing Trainee
Nichols Hills Pack and Ship
02.2018 - 04.2018
Canvasser
Window World
12.2017 - 02.2018
Maintenance Technician
Eagle Vail Country Club
05.2015 - 11.2017
Rental Technician
Christy Sports
05.2012 - 11.2016
Bachelors of Science - Marketing
Oklahoma State University
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