SHAN PORCH
Richmond,United States
Summary
Detail-oriented operations professional with 10+ years of experience supporting time-sensitive logistics, customer coordination, and compliance-driven procedures in fast-paced environments. Proven ability to communicate effectively across teams, manage multiple priorities under pressure, and ensure operational accuracy and on-time performance. Known for punctuality, adaptability, and commitment to safety and service excellence.
Overview
18
18
years of professional experience
Work History
Rural Letter Carrier
United States Postal Service
08.2007 - Current
- Supported daily logistics operations by sorting, organizing, and delivering high volumes of mail and parcels under strict schedules.
- Maintained operational accuracy while managing route timelines, shipment documentation, and compliance requirements.
- Coordinated delivery adjustments and rerouting of shipments in response to customer requests and operational changes.
- Operated independently and as part of a team to meet service commitments despite weather conditions and time constraints.
- Demonstrated strong safety awareness, attention to detail, and accountability in a regulated environment.
Customer Care Specialist
Xerox
02.2011 - 12.2012
- Managed high-volume inbound and outbound communications while maintaining accuracy and professionalism.
- Communicated critical information clearly and efficiently to resolve customer issues within required timeframes.
- Documented interactions and resolutions accurately to support operational tracking and quality standards.
- Identified workflow improvements that reduced resolution time and improved customer satisfaction.
Sales Associate
Build-A-Bear Workshop
06.2010 - 01.2011
- Served as a point of coordination between customers, sales teams, and management.
- Assisted with floor operations, merchandise organization, and customer flow during peak periods.
- Maintained organized work areas and supported operational efficiency.
Education
Associate of Health Sciences - undefined
Houston Community College
05.2007
Pharmacy Technician Certificate - undefined
Houston Community College
05.2007
Skills
- Team Leadership
- Weight & Balance Awareness
- Legendary Customer Service & Communication
- Time-Critical Decision Making
- Customer & Internal Team Support
- Safety & Compliance Procedures
- Documentation & Accuracy
- Multitasking in High-Pressure Environments
- Radio, Phone & System Communications
- Microsoft Office (Word, Excel, Outlook)
COMMUNITY SERVICE
Don't Mess With Texas Trash Off- Keep Navasota Beautiful, Community Liaison - Carver Subdivision, Navasota, TX, 2015-04, Present, Provide leadership and care to bring about a long-lasting change to an area of town sorely neglected by speaking with the community to bring a sense of pride and ownership. Annually collaborate and recruit volunteers to clean up litter and heavy trash dumped throughout neighborhoods.
Timeline
Customer Care Specialist
Xerox
02.2011 - 12.2012
Sales Associate
Build-A-Bear Workshop
06.2010 - 01.2011
Rural Letter Carrier
United States Postal Service
08.2007 - Current
Associate of Health Sciences - undefined
Houston Community College
Pharmacy Technician Certificate - undefined
Houston Community College