SHAN PORCH
Richmond,United States
Summary
Detail-oriented operations professional with 10+ years of experience supporting time-sensitive logistics, customer coordination, and compliance-driven procedures in fast-paced environments. Proven ability to communicate effectively across teams, manage multiple priorities under pressure, and ensure operational accuracy and on-time performance. Known for punctuality, adaptability, and commitment to safety and service excellence.
Overview
18
18
years of professional experience
Work History
Rural Letter Carrier
United States Postal Service
Houston, TX
08.2007 - Current
- Supported daily logistics operations by sorting, organizing, and delivering high volumes of mail and parcels under strict schedules.
- Maintained operational accuracy while managing route timelines, shipment documentation, and compliance requirements.
- Coordinated delivery adjustments and rerouting of shipments in response to customer requests and operational changes.
- Operated independently and as part of a team to meet service commitments despite weather conditions and time constraints.
- Demonstrated strong safety awareness, attention to detail, and accountability in a regulated environment.
Customer Care Specialist
Xerox
Houston, TX
02.2011 - 12.2012
- Managed high-volume inbound and outbound communications while maintaining accuracy and professionalism.
- Communicated critical information clearly and efficiently to resolve customer issues within required timeframes.
- Documented interactions and resolutions accurately to support operational tracking and quality standards.
- Identified workflow improvements that reduced resolution time and improved customer satisfaction.
Sales Associate
Build-A-Bear Workshop
Houston, TX
06.2010 - 01.2011
- Served as a point of coordination between customers, sales teams, and management.
- Assisted with floor operations, merchandise organization, and customer flow during peak periods.
- Maintained organized work areas and supported operational efficiency.
Education
Associate of Health Sciences - undefined
Houston Community College
05.2007
Pharmacy Technician Certificate - undefined
Houston Community College
05.2007
Skills
- Team Leadership
- Weight & Balance Awareness
- Legendary Customer Service & Communication
- Time-Critical Decision Making
- Customer & Internal Team Support
- Safety & Compliance Procedures
- Documentation & Accuracy
- Multitasking in High-Pressure Environments
- Radio, Phone & System Communications
- Microsoft Office (Word, Excel, Outlook)
COMMUNITY SERVICE
Don't Mess With Texas Trash Off- Keep Navasota Beautiful, Community Liaison - Carver Subdivision, Navasota, TX, 2015-04, Present, Provide leadership and care to bring about a long-lasting change to an area of town sorely neglected by speaking with the community to bring a sense of pride and ownership. Annually collaborate and recruit volunteers to clean up litter and heavy trash dumped throughout neighborhoods.
Timeline
Customer Care Specialist
Xerox
02.2011 - 12.2012
Sales Associate
Build-A-Bear Workshop
06.2010 - 01.2011
Rural Letter Carrier
United States Postal Service
08.2007 - Current
Associate of Health Sciences - undefined
Houston Community College
Pharmacy Technician Certificate - undefined
Houston Community College