Tina Silva
New Port Richey,FL
Summary
Service-oriented individual with several years experience in building positive business and customer relationships. Focused and diligent in completing tasks on time. Strong background of physical stamina and consistent adherence to established processes and procedures.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
14
14
years of professional experience
Work History
Rural Letter Carrier
United States Postal Service, USPS
Palm Harbor, Florida
06.2016 - Current
- Provided customer service by greeting customers in a courteous manner.
- Separated mail to be transported to relay boxes along route for subsequent delivery.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
- Scanned labels on letters or parcels to confirm receipt.
- Reported any suspicious activities or hazardous conditions encountered during route delivery to supervisor immediately.
- Delivered and collected mail for designated route to businesses and residential homes using satchels, cars and small trucks.
- Delivered packages safely weighing up to 70 lbs.
Lead Sales Associate
Stein Mart
Clearwater, Florida
03.2011 - 06.2016
- Greeted customers and provided product information.
- Managed and retained existing client accounts.
- Conducted weekly one-on-one meetings with sales associates to review performance goals.
- Posed as models for advertising, artistic creation and display of goods.
- Maintained neatness and cleanliness throughout the store environment.
- Reduced process lags by training employees on best practices and protocols.
- Replenished items to maintain stock availability.
- Updated product labels to reflect accurate pricing.
- Unloaded parcels from truck with care to avoid damage.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Developed and implemented sales strategies to increase credit card applications.
Education
High School Diploma -
East Lake High School
Tarpon Springs, FL05-2009
Associate of Arts -
St. Petersburg College
Clearwater, FLSkills
- Product restocking
- Drawer balancing
- Returns processing
- Shelf restocking
- Sales transactions
- Staff training
- Conflict resolution
- Loyalty program promotion
- Stockroom maintenance
- Price labeling procedures
- Team collaboration
- Retail sales customer service
- Visual merchandising
- Customer service and assistance
Timeline
Rural Letter Carrier
United States Postal Service, USPS
06.2016 - Current
Lead Sales Associate
Stein Mart
03.2011 - 06.2016
High School Diploma -
East Lake High School
Associate of Arts -
St. Petersburg College