Nashala Gill
Charlotte,NC
Summary
Committed with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Imaging Specialist
Wells Fargo Distribution Center
Charlotte , NC
07.2024 - Current
- Organized work area regularly for efficient operation of tasks.
- Stocked supplies such as envelopes, labels and other materials needed for mailing operations.
- Filed documents in appropriate folders or records management systems.
- Picked up outgoing mail from designated locations in a timely manner.
- Maintained accurate records of all processed items.
- Sorted incoming mail for distribution to staff, departments and external customers.
- Maintained confidentiality of sensitive material handled during job duties.
- Tracked shipments from origin to destination using tracking software applications.
Security Guard
Allied Universal Security
Charlotte, NC
06.2022 - Current
- Assure building safety completing fingerprinting, badge assignments, and check-in staff and visitors
- Complete building patrols, monitoring cameras, and foot traffic control for 4 buildings
- Actively assist with medical emergencies, providing office supports
- Operate Physical Service Request systems to assure facility security and identify authorized personnel.
Security Guard
Weatherspoon Security (Housing Authority)
Charlotte, NC
03.2022 - 05.2022
- Provided assurance and community centered security services
- Provided first responder investigations efforts following an incident and report accordingly
- Monitor cameras throughout the network of the properties
- Record non-resident guest and visitor name within establishes electronic log
- Serve as a conduit to connecting residents in need to opportunity for human services when appropriate.
Housing Navigator
Socialserve
Charlotte, NC
07.2020 - 02.2022
- Maintain extensive phone contact with landlords, customers, and other community providers in call center
- Assist customers with house searching by customizing searches and other resources
- Help current and new landlords create post on company site for their available properties
- Maintain a high level of knowledge of Socialserve’s service areas, processes, and procedures to provide an outstanding and positive experience for customers.
Cashier
Family Dollar
Charlotte, NC
01.2020 - 07.2020
- Provide positive customer service when completing check-out transactions, assisting customers with finding products, and answering questions daily
- Complete inventory and stocking responsibilities as needed
- Supervise co-workers, complete safe count and nightly closing responsibilities
- Maintain appropriate cleaning standards and safety checks daily and ongoing.
Customer Service Rep
PLS Check-Cashing
Charlotte, NC
08.2017 - 04.2018
- Loaded money on card and successfully handled cash transactions
- Completed information verification and strategic negotiations
- Participated in team collaboration and problem solving
- Showed relationship building and trained/ coached new employees
- Interacted with customers to educate them on company guidelines and services.
Prospect (transport)
Airport
Charlotte, NC
02.2017 - 08.2017
- Served passengers aboard airplane
- Cleaned work area
- Carried the passenger’s baggage
- Helped elderly passengers on the plane
- Serviced passenger by wheelchair.
Operations Clerk
Wells Fargo Distribution Center
Charlotte, NC
02.2017 - 08.2017
- Operations experience
- Great communication skills
- Ability to take initiative and work independently with minimum supervision in a structured environment
- Ability to provide strong customer service while actively listening and respond in an appropriate manner
- Ability to adapt to changing customer requirements
- Ability to read and understand information and ideas presented in writing.
Server
Denny's
Charlotte, NC
02.2017 - 06.2017
- Totaled checks, presented them to customers, and accepted payment for services
- Recorded amounts and types of special food items served to customers
- Cleaned and sterilized dishes, kitchen utensils, equipment, and facilities
- Removed trays and stacked dishes for return to kitchen after meals were finished
- Prepared food items such as sandwiches, salads, soups, and beverages
- Placed food servings on plates and trays according to orders and instructions.
Cashier
McDonald's
Charlotte, NC
03.2016 - 06.2017
- Issued receipts, refunds, credits, and change due to customers
- Offered customers carry-out service at the completion of transactions
- Received payment by cash, check, credit cards, vouchers, and automatic debits
- Maintained clean and orderly checkout areas
- Greeted customers entering establishments.
Medical Call Center - Customer Service
TalentBridge
Charlotte, NC
11.2019
- Enrolled customers who had little to no coverage for needed medicines
- Transferred information between doctors, pharmacies, payers/ payees for medication and service payments
- Renewed and updated enrollment forms, verifying signatures, for annual coverage
- Provided kind and courteous phone contact, offering “above and beyond” customer service
- Determined customer eligibilities for enrollment and receive/ ask for updated information.
Education
Hawthorne Academy High School -
01.2015
Skills
- Security Operations
- Background Investigations
- Report Preparation
- Security Procedures Knowledge
- Reliability
- Surveillance
- Work Ethic
- Reporting Skills
- Verbal and Written Communication
- Punctuality
- Document Preparation
Certification
- Customer Service Specialist Certificate - 2018
- Microsoft Office Certificate - 2018
Timeline
Imaging Specialist
Wells Fargo Distribution Center
07.2024 - Current
Security Guard
Allied Universal Security
06.2022 - Current
Security Guard
Weatherspoon Security (Housing Authority)
03.2022 - 05.2022
Housing Navigator
Socialserve
07.2020 - 02.2022
Cashier
Family Dollar
01.2020 - 07.2020
Medical Call Center - Customer Service
TalentBridge
11.2019
Customer Service Rep
PLS Check-Cashing
08.2017 - 04.2018
Prospect (transport)
Airport
02.2017 - 08.2017
Operations Clerk
Wells Fargo Distribution Center
02.2017 - 08.2017
Server
Denny's
02.2017 - 06.2017
Cashier
McDonald's
03.2016 - 06.2017