Ndeye Diouf
Irving,TX
Summary
Detail-oriented and bilingual (English, French, Wolof) Data and Support Specialist with over 5 years of diverse experience in data entry, CRM management, document processing, and customer service across healthcare, government, and corporate sectors. Proven ability to ensure data accuracy and integrity, resolve discrepancies, and streamline workflows to enhance operational efficiency. Skilled in cross-functional collaboration, secure data handling, and policy compliance. Adept at supporting both front-line service and back-office operations, with a strong commitment to accuracy, confidentiality, and process improvement.
Overview
11
11
years of professional experience
Work History
Imaging Specialist
Canon Recruiting Group LLC
Dallas, TX
06.2025 - 12.2025
- Operated advanced imaging equipment to produce high-quality prints and visuals.
- Collaborated with team members to enhance workflow efficiency and reduce processing time.
- Conducted regular maintenance and troubleshooting on imaging devices to ensure optimal performance.
- Developed training materials for staff on new imaging technologies and best practices.
Data Entry Specialist/Customer Service Representative
RemX | The Workforce Experts
10.2023 - 02.2025
- Managed data entry and CRM systems to ensure data accuracy, integrity, and seamless tracking of customer interactions.
- Identified and resolved discrepancies in data and workflows, contributing to enhanced operational efficiency.
- Collaborated with cross-functional teams to streamline processes, improve service delivery, and maintain secure data handling practices.
- Remote
Direct Support Professional II
Texas Health and Human Services
Denton, TX
03.2023 - 10.2023
- Supported secure documentation and data integrity through detailed logging and analysis of daily activities and progress.
- Implemented enhancements to ensure compliance with organizational policies and data handling protocols.
- Facilitated team communication and ensured operational accuracy by monitoring and addressing information discrepancies.
Data Entry Specialist
Gartner (Primary Talent Partners)
Irving, TX
02.2022 - 02.2023
- Conducted comprehensive data entry, verification, and correction to ensure compliance with organizational standards.
- Utilized data analysis techniques to identify trends and mitigate discrepancies in customer information.
- Supported secure database management to enhance system reliability and accessibility.
General Office Clerk I
IT Coalition, Inc.
Irving, TX
06.2022 - 12.2022
- Organized and digitized records, ensuring data security and improving accessibility for information management.
- Addressed discrepancies in documentation to maintain high standards of accuracy and compliance.
- Enhanced file organization systems, reducing retrieval time and improving efficiency across office operations.
Lead Processing Specialist IV
Deluxe
Carrollton, TX
03.2021 - 02.2022
- Data Entry
- Imaging Clerk
- Scanning
- Balance & Control
- Payment & Reject processing
- Perform level I, II, III, IV roles
Lockbox Document Processor
Citi Grow (Adecco Staffing)
Irving, TX
05.2020 - 03.2021
- Reviewing applications and other paperwork provided by the client.
- Preparing documents such as admission, insurance, or credit applications and coordinating submission of necessary paperwork.
- Being responsible for accepting or rejecting applications but typically work with supervisor to ensure that applications have everything filled out correctly.
- Other duties include entering data from the documents into computer software programs.
Customer Service Representative/Apparel/Grocery Stocker
Walmart
Irving, TX
10.2019 - 03.2020
- Customer support (in person and inbound call)
- Interacting with customers, offering information about products, maintaining the store area clean and organized, receiving merchandise, displaying fashion items and collecting payments.
Direct Support Professional
ResCare Workforce Services
Princeton, WV
10.2014 - 08.2019
- Helping patients with daily activities, accompanying them to doctor appointments, cooking and serving meals, performing light housekeeping duties, running errands, and providing companionship.
Education
Master's Degree - Principles of Cybersecurity
National University
12.2025
Cybersecurity Penetration Testing Program
Divergence Academy
Addison, TX12.2024
Bachelor's degree - Applied Arts and Sciences in Humanities
Bluefield State University
06.2019
Skills
Languages: English, French, Wolof
Certifications: CompTIA Security, CompTIA Network (Expected Feb 2025), CompTIA PenTest (Expected March 2025)
Networking, System Administration, and Cybersecurity: Basic Networking Knowledge, Operating Systems (Windows, Linux, macOS), System Administration, Virtualization Technologies, VPN Configuration and Support, Cybersecurity Fundamentals, Virus and Malware Mitigation, Network Security, Firewall Management, Incident Response Support, Customer Service, and Data Management: Help Desk Support, Customer Service, Troubleshooting Hardware and Software, Remote Support Tools, Email and Communication Systems, Mobile Device Management, Data Backup Scripting, Automation, and IT Management: Scripting (Python, Bash), Technical Documentation, Understanding of Cloud Services (AWS, Azure, GCP), IT Service Management, Compliance Standards (GDPR, HIPAA), Basic DevOps Practices
Timeline
Imaging Specialist
Canon Recruiting Group LLC
06.2025 - 12.2025
Data Entry Specialist/Customer Service Representative
RemX | The Workforce Experts
10.2023 - 02.2025
Direct Support Professional II
Texas Health and Human Services
03.2023 - 10.2023
General Office Clerk I
IT Coalition, Inc.
06.2022 - 12.2022
Data Entry Specialist
Gartner (Primary Talent Partners)
02.2022 - 02.2023
Lead Processing Specialist IV
Deluxe
03.2021 - 02.2022
Lockbox Document Processor
Citi Grow (Adecco Staffing)
05.2020 - 03.2021
Customer Service Representative/Apparel/Grocery Stocker
Walmart
10.2019 - 03.2020
Direct Support Professional
ResCare Workforce Services
10.2014 - 08.2019
Master's Degree - Principles of Cybersecurity
National University
Cybersecurity Penetration Testing Program
Divergence Academy
Bachelor's degree - Applied Arts and Sciences in Humanities
Bluefield State University