NASHALI A. ROBLES
Miami,FL
Summary
Highly organized High School Graduate with Emergency Medicine Responder (EMR) training and certification seeking a rewarding Customer Service role in healthcare. Exceptional multitasking abilities and dedication to providing excellent customer service. Hands-on experience in patient interactions gained through a comprehensive EMR training program, including basic clinical skills, and patient assessments.
Overview
3
3
years of professional experience
Work History
After School Counselor
ASP
Miami, FL
10.2023 - 08.2024
- Supervised children during after-school hours; ensuring safety and providing support.
- Guided children on homework assignments and projects, helping them understand difficult concepts.
- Maintained a clean and organized environment for the students.
- Organized recreational activities, such as games and crafts, to engage the children.
- I developed lesson plans that incorporated fun activities while still teaching important lessons.
- Encouraged positive behaviors among students by setting clear expectations and boundaries.
- Implemented conflict resolution strategies when disputes arose among students.
- Taught basic life skills, such as hygiene, manners, respect., to students.
Host/Server
Chili's Restaurant
01.2022 - 01.2023
- Greeted and welcomed incoming guests, and ushered them to the assigned waiting area.
- Managed guest reservations and waitlist, and provided direct customer service to guests.
- Expedited guest arrivals and mitigated unanticipated delays.
- Handled guest concerns and escalated complaints to management for resolution.
- Provided support to front and back-end staff members as needed.
- Maintained knowledge of menu and offerings to support guests and provide a stellar guest experience.
- Performed opening and closing duties.
Education
Associate in Science in Nursing -
Miami Dade Community College
09.2024
General High School Studies/High School Diploma -
Miami Lakes Educational Center
01.2023
Skills
- Strong problem-solving
- Attention To Detail
- Analytical skills
- Communication Skills
- Team Work
- Independent Worker
- Critical thinking
- CPR Certified
- Child Safety
- Problem-Solving
- Planning and Leading Activities
- Activity management
- Safety awareness
- Bilingual
Languages
Spanish
Professional
English
Native/ Bilingual
Timeline
After School Counselor
ASP
10.2023 - 08.2024
Host/Server
Chili's Restaurant
01.2022 - 01.2023
Associate in Science in Nursing -
Miami Dade Community College
General High School Studies/High School Diploma -
Miami Lakes Educational Center
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