Nashali Robles
Orlando,FL
Summary
Compassionate professional known for delivering quality service that focuses on each patient's individuality. Highly trained Behavioral Health Specialist skilled in assessing needs, identifying educational resources and developing effective treatment plans. Strong background in fostering human connections for patients and caregivers alike.
Healthcare professional with extensive experience in managing patient intake processes and administrative functions. Known for strong focus on collaborative team efforts and achieving operational goals. Reliable and flexible in adapting to changing needs while applying effective communication and organizational skills.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Social Work Specialist
AdventHealth Orlando
2024 - Current
- Improved patient satisfaction by carefully evaluating their needs and developing personalized discharge plans
- Advocated for patients'' best interests, working closely with healthcare providers to develop appropriate treatment plans and interventions
- Coordinated timely discharges by effectively communicating with physicians, nurses, social workers, and other relevant stakeholders
- Established strong relationships with community agencies, enabling effective coordination of post-discharge support services
- Managed complex cases involving multiple medical issues or psychosocial challenges by utilizing critical thinking skills and professional expertise in discharge planning processes
- Evaluated patient progress throughout their hospital stay, adjusting discharge plans accordingly to ensure successful reintegration into the community setting or placement in suitable long-term care facilities when necessary.
Behavioral Health Intake Coordinator
AdventHealth Orlando
10.2022 - 11.2024
- Completes pre-authorization insurance verifications, communicates Baker Act patient throughput barriers to the Leadership up-line in a timely manner, and effectively facilitates patients to a Baker Act receiving facility
- Updates and maintains waitlist for patients awaiting placement in a Baker Act receiving facility, and tracks community daily census for placement opportunities
- Verifies insurance benefits on all patients prior to admission to CBH and engages Emergency department and medical floor nursing team, Patient Access and Patient Financial Services in the verification process
- Obtains pre-authorization and provides information to the Utilization Review Specialist, Utilization
- Review Case Manager and the Clinical Support Specialist to ensure clear communication, collaboration, accuracy and timely completion for operational and financial success of the Center for Behavioral Health
- Obtains the appropriate legal status documentation from CBH units/departments and community mental health providers for all patients on the Placement Waitlist.
Case Manager
Children's Home Society of Florida
06.2021 - 06.2022
- Coordinate delivery of services; plan referrals and linkages to clients and families
- Monitor service plan progress and evaluates reports from multiple service providers
- Develop and maintain case and program documentation (assessments, treatment and service plans, progress notes, termination summaries, etc.) according to contract and CHS standards
- Prepare case and status reports and make recommendations; testify in court or other prescribed body regarding reunification, termination of parental rights or other permanency plans
- Provide specialized services such as detainment, interstate compact, post placement supervision, relative and non-relative caregiver home studies, court testimony, termination of parental rights and judicial review staffing
- Assist family and caregivers in accessing subsidy, medical coverage and other needed services for children
- Coordinate cases with supervisor, team members, providers, DCF and attorneys as needed.
Legal Assistant
Public Defenders Office
10.2019 - 12.2020
- Support lawyers with various tasks
- Drafting and reviewing documents, communicating with clients, preparing hearings, trials, and meetings, and organizing and maintaining files
- Manage, organize, and maintain documents in paper and electronic filing system STAC.
Account Manager
Physician Dispensing Solutions
05.2018 - 05.2019
- Managing multiple pharmacy accounts for oncology centers by processing new prescriptions and refills
- Updating patient’s account accordingly, speak with patients on a daily basis, follow up with patient’s account, medications, and treatment
- Run daily audit report for any discrepancies, triage patient assistance, holds, pending benefits, fills, prior authorizations, and medications sent to local or specialty pharmacies.
Pharmacy Technician
CVS Health
08.2016 - 09.2017
- Fill prescriptions according to quality standards, productivity guidelines and State Board of Pharmacy Regulations
- Enter prescription orders using an imaged prescription
- Ensure that patient's allergies, therapies, and current medication are updated regularly in patient profile history.
Education
Master's degree - Healthcare Administration
University of Central Florida
Orlando, FL08.2024
Bachelor of Science - Social Work
University of Central Florida
Orlando, FL05.2021
Associate's degree - General Studies
Valencia College
Kissimmee, FL07.2018
Skills
- Professionalism
- Adaptability
- Flexibility
- Reliability
- Self motivation
- Project planning
- Project management
- Organizational development
- Documentation management
- Analytical thinking
- Data analysis
- Process improvement
- Conflict resolution
Certification
IHI Open School Basic Certificate in Quality and Safety
Timeline
Behavioral Health Intake Coordinator
AdventHealth Orlando
10.2022 - 11.2024
Case Manager
Children's Home Society of Florida
06.2021 - 06.2022
Legal Assistant
Public Defenders Office
10.2019 - 12.2020
Account Manager
Physician Dispensing Solutions
05.2018 - 05.2019
Pharmacy Technician
CVS Health
08.2016 - 09.2017
Bachelor of Science - Social Work
University of Central Florida
Associate's degree - General Studies
Valencia College
Social Work Specialist
AdventHealth Orlando
2024 - Current
Master's degree - Healthcare Administration
University of Central Florida
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