Shanakay O'Connor
Orlando,FL
Summary
Dedicated professional prepared to bring extensive expertise and a results-oriented approach to the Case Manager role and known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Overview
15
15
years of professional experience
Work History
Social Work Specialist
AdventHealth Orlando
02.2023 - Current
- Completes Initial Evaluation for transition of care needs for all identified patients according to policies and procedures.
- Intervenes with patients and families regarding emotional, social, and financial needs of illness and/or disability; accesses and mobilizes family/community resources to meet identified needs.
- Develops discharge plan with appropriate contingency plans throughout the hospital stay to enable adaptation to evolving patient care needs and ensure timely care coordination.
- Led multidisciplinary teams to enhance patient care and operational efficiency.
- Streamlined workflow processes, resulting in improved patient outcomes and satisfaction.
- Mentored junior residents, fostering professional development and knowledge sharing.
- Collaborated with healthcare professionals to coordinate complex patient cases effectively.
Community Health Service Representative I
Centene
10.2022 - 02.2023
- Responsible for delivering a range of activities for individuals who are enrolled in the health plan for Medicaid in order to impact individual health outcomes and provide assistance to the clinical team of nurses and social workers. Activities include, but are not limited to outreach, community education, informal guidance and member support.
Case Manager
Catholic Charities
09.2021 - 10.2022
- Provide information, referral, and problem-solving assistance to resident families.
- Perform all intake functions, beginning file for each client.
Overnight Case Manager
Covenant House Florida
03.2021 - 05.2021
- Greet all residents unconditionally and aid them in assimilating to the CHF environment. Establish rapport and trust with residents. Ensure that services rendered to youth are in a culturally competent manner according to CHF.
- Supervise residents, maintain order, and exercise appropriate judgment at all times (Assist youth in emergencies as directed by supervisor).
Family Case Manager
One Hope United
08.2020 - 12.2020
- Develop and maintain quality case and program written documentation that reflects client progress and meets OHU, funders, and DCF requirements.
- Assess child and family needs to create referrals and linkages to services such as subsidy and medical coverage.
Patient Advocate
APPRIOHEALTH
04.2020 - 08.2020
- Contact discharged patients to pre-screen patient demographics for qualifying criteria of various Federal & State Medicaid/Social Security Administration (SSA) programs.
Dependency Case Manager
Children Home Society
07.2019 - 03.2020
- Assess child and family needs to create referrals and linkages to services such as subsidy and medical coverage.
- Develop and maintain quality case and program written documentation that reflects client progress and meets CHS, funders, and DCF requirements.
Economic SELF-SUFFICIENT Specialist I
Department of children and families
10.2017 - 07.2019
- Screen and process applications to determine eligibility for Florida Medicaid and Food Stamps.
Booth Cashier/greeter
LANIER PARKING
01.2011 - 03.2020
- Provide exceptional customer service to patrons including cash transaction and assisting customers.
Education
Bachelor of Social Work - Social Work
University of Central Florida
05.2017
Associate of Arts - undefined
Valencia College
12.2014
Skills
- Case Management
- Microsoft Word
- Customer Service
- Organizational Skills
- Motivational interviewing
- Documentation management
- Analytical thinking
- Expert problem solving
Timeline
Social Work Specialist
AdventHealth Orlando
02.2023 - Current
Community Health Service Representative I
Centene
10.2022 - 02.2023
Case Manager
Catholic Charities
09.2021 - 10.2022
Overnight Case Manager
Covenant House Florida
03.2021 - 05.2021
Family Case Manager
One Hope United
08.2020 - 12.2020
Patient Advocate
APPRIOHEALTH
04.2020 - 08.2020
Dependency Case Manager
Children Home Society
07.2019 - 03.2020
Economic SELF-SUFFICIENT Specialist I
Department of children and families
10.2017 - 07.2019
Booth Cashier/greeter
LANIER PARKING
01.2011 - 03.2020
Associate of Arts - undefined
Valencia College
Bachelor of Social Work - Social Work
University of Central Florida