Nashaly Pounds
Middle Island,NY
Summary
Results-driven professional with leadership and customer service expertise in fast-paced environments. Progressed from Team Member to Trainer to Leader, excelling in cross-trained roles across front and back of house operations. Strong communicator with solid organizational and teamwork skills, pursuing education in the dental field with a focus on patient care and healthcare advancement.
Overview
2
2
years of professional experience
Work History
Leadership Team Member
Chick-fil-A
Farmingville, New York
11.2024 - Current
- coordinated team communication to streamline workflow and improve collaboration.
- Created and maintained an effective team environment through collaboration and communication.
- motivated and empowered team members to achieve objectives effectively.
- Provided guidance to subordinates on how to improve their performance and develop new skills.
- Engaged in problem solving activities with all levels of staff when issues arose.
- Assisted in the development of strategic plans for the organization.
- handled customer concerns professionally and resolved issues quickly.
- Monitored food safety standards to ensure observance with health regulations.
- Implemented quality control measures to uphold company standards.
Education
Dental Chairside Assistant
Gary D. Bixhorn Technical Center
Bellport, NY06-2026
High School Diploma -
Longwood High School
Middle Island, NY06-2024
Skills
- Team coordination
- Customer service
- Problem solving
- Quality control
- Operational efficiency
- Employee training
- Team communication
- Prioritization techniques
- Fast paced environment adaptability
- Cross-functional training
- Food safety compliance
- Workflow planning
- Leadership
Timeline
Leadership Team Member
Chick-fil-A
11.2024 - Current
Dental Chairside Assistant
Gary D. Bixhorn Technical Center
High School Diploma -
Longwood High School