Nasharies Cruz

Quest bought over University Hospitals outpatient labs and we now work for quest.

• Veryfing patient information (Name, DOB , phone and address)
• Providing proper procedure during blood draws.
• Making patients feel comfortable and welcomed during their visit.
• Making calls to doctors for verification on patients orders, verifying insurance are correct and info are up to date.

• Prepared patients for blood draws by explaining procedures and answering questions.
• Excelled in high-pressure situations maintaining composure and professionalism during peak hours and emergency scenarios.
• Stocked cart or carrier with appropriate supplies.
• Enhanced patient experience through compasionatecare and communication during blood draw procedure.
• Labeled transferred tubes and followed exact directions for handling and tracking specimens, ensuring proper testing and timely results.
• Doing triple verification to verify patient( Name, DOB , Address and phone number).

I did Inpatient and Outpatient for University Hospitals, worked at CMC, Saint johns, Parma, Avon and Westlake as a float.

• Answered inbound customer service calls to assist with questions, concerns, or problems.
• Received 120+ calls a day.
• Reduced customer complaints by providing accurate information and empathetic support during difficult situations.
• learned computer system and software to take payments.
• Take payments, explain customers bill and verifying fraud isn't being made.