NaSharraw Fry
Humble,TX
Summary
Proven team player with a strong background in ramp operations and customer service, notably at Prime Flight Services. Excelled in aircraft marshalling and problem-solving, enhancing ramp safety and on-time performance. Demonstrated dependability and excellent teamwork, contributing to improved operational efficiency. Skilled in handling heavy lifting and adapting to varying weather conditions. Data entry and customer service
on a daily basic Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Warehouse/Ground Service Ramp Agent
Prime Flight Services
01.2023 - 10.2024
- Improved ramp safety by consistently adhering to company policies and federal regulations.
- Participated in regular training sessions for staying up-to-date with industry best practices and maintaining required certifications.
- Collaborated closely with other departments such as customer service representatives for resolving various passenger-related issues, ensuring their satisfaction throughout the entire process.
- Supported positive team morale by fostering a respectful work environment where everyone''s contributions were acknowledged and valued.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Strapped items down over protective padding to secure throughout transportation.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Increased on-time performance by swiftly marshalling aircraft in and out of gates as per schedule requirements.
- Maintained timely aircraft departures by ensuring accurate loading and unloading of baggage and cargo.
Customer Service Associate / Cashier
Walmart
05.2022 - 12.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Warehouse Clerk/Package Loader
Amazon
09.2021 - 04.2022
- Kept warehouse up to safety and health regulations at all times.
- Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
- Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
- Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
- Improved efficiency with quick and accurate loading of boxes.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Processed incoming shipments upon package receipt by scanning boxes and envelopes and using Zebra Scan hand held to update system.
Education
High School Diploma -
Kashmere
Houston, TX08-2021
Skills
- Aircraft Marshalling
- Safety Procedures Compliance
- Ramp Security
- Weather Conditions Adaptation
- Dependable and Responsible
- Aircraft Tug Operation
- Loading and unloading
- Crew assistance
- Heavy Lifting
- Willing to Learn
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Lifting and sorting
- Customer Service
Timeline
Warehouse/Ground Service Ramp Agent
Prime Flight Services
01.2023 - 10.2024
Customer Service Associate / Cashier
Walmart
05.2022 - 12.2023
Warehouse Clerk/Package Loader
Amazon
09.2021 - 04.2022
High School Diploma -
Kashmere
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