Summary
Overview
Work History
Education
Skills
Certification
Languages
Awards
Hobbies and Interests
Projects
Timeline
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NASHAT LAL

NASHAT LAL

Doha

Summary

Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in product issues with dedication to increasing productivity through close analysis of tasks. Proven history of increasing customer satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Project Coordinator

Discover Qatar
Doha
07.2021 - 05.2024
  • Facilitated seamless communication between suppliers and end customers, ensuring efficient transportation services.
  • Coordinated the execution of transportation services for online bookings, overseeing the transfer of customers from the airport to designated locations
  • Implemented strategies to enhance the overall efficiency of transportation processes, resulting in improved service delivery
  • Managed logistics operations to optimize route planning and ensure timely deliveries, meeting or exceeding customer expectations
  • Drafted presentations outlining the current state of specific projects for review by senior managers.
  • Managed communication channels between various teams involved in the execution of complex projects.

Customer Service Agent

Qatar Airways
07.2021 - 07.2022
  • Assisted passengers during the challenging COVID-19 period, providing empathetic and informative support at the airport
  • Addressed customer inquiries regarding travel restrictions, safety protocols, and health measures, ensuring compliance with guidelines
  • Collaborated with health authorities and airport personnel to disseminate real-time information about changing travel regulations
  • Acted as a key point of contact for passengers, providing timely updates on flight status changes, cancellations, and any disruptions caused by the pandemic
  • Collaborated with airport staff, airline personnel, and health authorities to ensure a coordinated response to pandemic-related challenges
  • Calmly and professionally handled customer concerns and complaints, resolving issues with a focus on customer satisfaction

Education

Bachelors in Business Administration -

EU BUSINESS SCHOOL
BARCELONA
09.2023

Secondary Education -

IDEAL INDIAN SCHOOL
DOHA
04.2017

Skills

  • Communication
  • Problem-solving
  • Time management
  • Teamwork
  • Customer service
  • Patience
  • Microsoft Office
  • Organizational skills
  • Multitasking
  • Volunteer Management
  • Continuous Improvement

Certification

  • G.R.E.A.T Customer Service Training By Qatar Airways, 11/2022, 11/2022
  • Service Excellence Training by Qatar Tourism, 10/2022, 10/2022
  • Qatar Host Training Program for Essential Service Providers by Qatar Tourism, 09/2022, 09/2022
  • Qatar Host Training Program for Experience Makers by Qatar Tourism, 09/2022, 09/2022

Languages

  • ENGLISH, Full Professional Proficiency
  • Arabic, Full Professional Proficiency
  • Urdu, Native or Bilingual Proficiency
  • Hindi, Native or Bilingual Proficiency
  • Spanish, Elementary Proficiency

Awards

  • Appreciation Award-In recognition of exceptional service provided towards Discover Qatar during the FIFA World Cup., 11/2022, 12/2022
  • Appreciation Award-In recognition of exceptional service provided towards Elan Contactless for handling over 50,000 customer in the span of 4 days, 05/2017, 05/2017

Hobbies and Interests

  • Photography
  • Sports
  • Writing
  • Travel
  • Music
  • Exercise
  • Videography

Projects

FIFA World Cup Qatar, 11/2022, 11/2022 Red Bull Neymar Jr, 07/2022, 07/2022 IATA AGM and ONE WORLD Conference, 06/2022, 06/2022 Arab Cup Qatar, 09/2022, 09/2022 INVOYAGE Event, 04/2022, 04/2022 IATA World Financial Symposium 8th Edition, 03/2022, 03/2022 MSC Europa Inaugural Season, 08/2022, 04/2023 Tata Consultancy Services Blitz, 01/2023, 01/2023

Timeline

Project Coordinator

Discover Qatar
07.2021 - 05.2024

Customer Service Agent

Qatar Airways
07.2021 - 07.2022

Bachelors in Business Administration -

EU BUSINESS SCHOOL

Secondary Education -

IDEAL INDIAN SCHOOL

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NASHAT LAL