Nashaun Williams
Detroit,MI
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Game Presenter
Evolution
Southfield, MI
12.2022 - Current
- Greeting players when entering game on table
- Analyzed player feedback to refine gaming experiences and improve overall satisfaction rates.
- Operated live gaming equipment, ensuring seamless gameplay experiences.
Lab Assistant
Henry Ford Health System
Detroit, MI
01.2020 - 09.2022
- Maintain records and file
- Collect and prepare specimens
- Answering Phones
- Verifying patient information
- Conducted routine laboratory tests, ensuring adherence to safety and quality standards.
- Assisted in sample preparation and analysis, maintaining accurate documentation of results.
Receptionist
American Home Healthcare
Lincoln Park, MI
08.2016 - 05.2020
- Maintained and utilized office equipment such as; computers, phones, printers and fax machines
- Maintained and organized patient files
- Verified insurance
- Billed for services rendered
- Coordinated communication between patients, healthcare providers, and insurance companies to streamline processes.
Education
Bachelor - Health Care Management
American InterContinental University
Schaumburg, IL03-2027
No Degree - Phlebotomy
Career Health Studies
Eastpointe, MISkills
- Medical terminology
- Problem-solving
- Strong improvisation
- Quick thinking
- Multitasking skills
- Excellent communication
Certification
Certified Phlebotomy Technician
Timeline
Game Presenter
Evolution
12.2022 - Current
Lab Assistant
Henry Ford Health System
01.2020 - 09.2022
Receptionist
American Home Healthcare
08.2016 - 05.2020
Bachelor - Health Care Management
American InterContinental University
No Degree - Phlebotomy
Career Health Studies
Additional Information
- Skills:
- 7 years customer service experience
- Knowledge of medical terminology
- Knowledge of insurance verification and billing
- Ability to organize and maintain patient files
- Knowledge of Word, PowerPoint and Excel
- Quickly learns and adapt to changing job demands