Nashawn Anumele
Richmond,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Administrative- Executive Assistant
Aldi Distribution Center
03.2018 - 11.2023
- Successfully manage multiple projects simultaneously while meeting timely deadlines
- Being prompt with time and commitments, responding to team members, partners, and vendors on time
- Prepare agendas, notices, conferences, travel, and meetings
- Generate sales orders, estimates, purchase orders, manage and receive all invoices
- Answering direct calls related to warehouse orders, complaints, and vendor issues
- Obtain company permits and renewals for compliance
- Prepare, and review all proposals as well as maintain a budget for distribution
- Maintain inventory of all office supplies for the office and each dept.
Administrative Assistant
Health and Human Services
02.2013 - 01.2018
- Reviews Snap, Tanf, and Medicaid applications for required signature, date, and supporting documents
- Logs applications and assigns complete applications for processing
- Provides a variety of administrative support services in a service delivery office
- Responding to all inbound calls promptly and professionally
- Processes mail opens and date stamps incoming applications and supporting documents
- Coordinating administrative responsibilities for compliance
- High attention to detail with identifying missing or conflicting information
- Triage all Medicaid and Snap renewals by categorizing them by factors such as imminent expiration, critical health needs, or regulatory requirements.
Inbound Call Center Rep
AT&T
01.2010 - 01.2013
- Provide excellent customer service to all customers, responding promptly and professionally to inquiries
- Handle incoming calls from customers regarding their accounts, products, services, billing, and other related issues
- Utilize a variety of software applications to answer customer questions, resolve problems, and provide information
- Follow up with customers to ensure that their needs have been met promptly
- Maintain accurate notes of customer interactions and transactions
- Identify opportunities to improve customer experience and suggest process improvements
- Remain knowledgeable about the company’s products and services, as well as industry trends
- Assist with training new customer service representatives
- Monitor customer feedback and escalate any complaints or concerns to management
- Develop and maintain positive relationships with customers.
Education
Business Administration -
Houston a Community College
Houston, TX01.2013
Skills
- Active Listening
- Data Entry
- Time Management
- Excellent Communication Skills
- Oracle
- Word
- Excel
- PowerPoint
- Team Leadership Skills
- Great Organization Skills
- Typing 65-70 wpm
- SAP
Timeline
Administrative- Executive Assistant
Aldi Distribution Center
03.2018 - 11.2023
Administrative Assistant
Health and Human Services
02.2013 - 01.2018
Inbound Call Center Rep
AT&T
01.2010 - 01.2013
Business Administration -
Houston a Community College
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