NASHEA BEANS
South Jordan,UT
Summary
Compassionate human services professional dedicated to supporting individuals experiencing homelessness and related challenges. Proven expertise in housing advocacy and crisis intervention, fostering trusting relationships through trauma-informed care. Strong team collaborator committed to empowering clients with essential resources and creating safe, welcoming environments.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Housing Advocate / Housing Advocate Supervisor — Day Shift
Medically Vulnerable People Program
02.2024 - Current
- Led compassionate support and daily guidance for Housing Advocates serving individuals experiencing homelessness.
- Build strong, trusting relationships with staff and guests through empathy, respect, and trauma-informed care.
- Mentored staff during challenging situations, facilitated problem-solving for complex guest needs, and fostered a team culture of professionalism, collaboration, and quality care.
- Work closely with the supervisory team to maintain a safe, welcoming, and respectful shelter environment while ensuring guests receive appropriate guidance, resources, and support.
- Modeled effective communication and sound judgment while engaging staff and advocating for vulnerable individuals' needs.
Housing Advocate — Grave Shift
Gail Miller Resource Center
12.2020 - 02.2024
- Provided compassionate, professional, and trauma-informed support to individuals experiencing homelessness by connecting guests with essential resources and services.
- Utilized strong communication, crisis intervention, and de-escalation skills to respond effectively to challenging situations while maintaining a safe and welcoming shelter environment.
- Collaborated with emergency services, shelter staff, and community partners to coordinate assistance and address guest needs, ensuring timely support.
- Monitored shelter activities and operations, maintained professional boundaries, and guided vulnerable guests to enhance their experience and well-being.
- Acted as a trusted point of contact, promoting dignity and safety while assisting with facility upkeep to foster a clean and supportive environment.
Intake / Diversion Worker
Utah Community Action
11.2019 - 12.2020
- Coordinated intake and diversion services, connecting individuals with emergency housing assistance and community resources.
- Conducted intake and diversion conversations with shelter guests and walk-in clients to identify immediate needs, explore available resources, and determine the most appropriate shelter or housing options.
- Assessed shelter bed availability and communicated available placements with community partners.
- Maintained communication with clients and community partners, delivering compassionate and solution-focused support to address immediate needs.
Recovery Assistant
VOA Adult Detox
10.2018 - 11.2019
- Assisted individuals in alcohol and substance use services with intake and needs assessment to ensure appropriate support.
- Coordinated bed availability and facilitated communication with community partners to streamline placement processes.
- Maintained a clean and safe environment by completing client laundry and facility-related duties while providing respectful and compassionate support to clients.
- Ensured clean and safe environment by managing client laundry and facility duties while delivering compassionate support.
Client Associate / Overflow Manager
The Road Home
10.2013 - 10.2018
- Managed staff operations at St. Vincent’s Overflow Shelter, facilitating documentation and daily summaries to support efficient shelter management.
- Responded to challenging situations involving mental health concerns, substance use, behavioral issues, and interpersonal conflict using communication and de-escalation skills.
- Enforced shelter policies and expectations while treating clients with dignity and respect.
- Checked clients in and out, ensuring safety and structure while fostering a welcoming environment.
Customer Service & Problem Resolution Representative
Convergys
07.2012 - 04.2013
- Provided professional customer service and problem resolution by researching complex customer questions, identifying appropriate solutions, and navigating multiple systems and tools.
- Utilized de-escalation and effective communication skills to manage challenging calls and connect customers with the appropriate resources.
- Coordinated with customers, engineers, and internal departments to resolve technical concerns, ensuring timely follow-up for customer satisfaction.
- Verified customer eligibility and entitlements, created and updated service cases, documented interactions to ensure accurate records.
- Supported team members through group communication channels, assisting with inquiries on customer needs and system tools.
Head Cashier
Dollar Tree
10.2009 - 12.2011
- Coordinated daily store operations by opening and closing store with management, overseeing cash registers, ensuring accurate cash accountability.
- Provided customer service by helping customers locate merchandise and addressing their needs.
- Supported management with deposits, paperwork, merchandising, and various daily operational tasks.
- Facilitated freight deliveries, stocked merchandise, organized checkout areas, and maintained store cleanliness and presentation.
Education
High School Diploma -
West High School
01-2008
Skills
- Housing advocacy
- Trauma-Informed Care
- Crisis intervention
- Client Intake & Diversion
- Resource coordination
- Emergency response
- Shelter Operations
- Case Documentation
- Staff Leadership & Mentoring
- Team Collaboration
- Effective communication
- Client Engagement
- Conflict Resolution
- Data Management
Certification
- CPR, AED & First Aid Certified
- QPR — Suicide Prevention
- CPI — Crisis Prevention & De-escalation
Timeline
Housing Advocate / Housing Advocate Supervisor — Day Shift
Medically Vulnerable People Program
02.2024 - Current
Housing Advocate — Grave Shift
Gail Miller Resource Center
12.2020 - 02.2024
Intake / Diversion Worker
Utah Community Action
11.2019 - 12.2020
Recovery Assistant
VOA Adult Detox
10.2018 - 11.2019
Client Associate / Overflow Manager
The Road Home
10.2013 - 10.2018
Customer Service & Problem Resolution Representative
Convergys
07.2012 - 04.2013
Head Cashier
Dollar Tree
10.2009 - 12.2011
High School Diploma -
West High School