Nasheka Clayton
Newnan,GA
Summary
Dynamic Lead Sales Associate with proven expertise in customer service and relationship building, honed at Bjs Wholesales Club. Excelled in leveraging POS system operation and sales strategy to significantly enhance customer satisfaction and sales. Adept at mentoring teams for peak performance, driving a substantial increase in company market share through strategic sales presentations and effective merchandise displays. Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales. Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of [Product or Service] sales. Committed to exceeding goals, working closely with coworkers and closing sales quickly. Expertise in various sales tactics and negotiations.
Overview
6
6
years of professional experience
Work History
Lead Sales Associate
Bjs Wholesales Club
04.2021 - Current
- Kept detailed track of sales and customer information in company system.
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Handled cash register operations and customer transactions to process payments.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Processed and stocked merchandise in accordance with store standards.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Increased sales and customer satisfaction through personalized servicing.
- Built strong client relationships and provided high value-adding services, resulting in increased company market share.
Customer Service Representative
Home Depot
07.2018 - 03.2020
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Tracked customer service cases and updated service software with customer information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Processed customer service orders promptly to increase customer satisfaction.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
GED -
West Georgia Technical College Newnan Ga
Villa Rica, GA05.2025
Skills
- Product Merchandising
- Relationship Building
- Customer Service
- Loss Prevention
- Lead Generation
- POS System Operation
- Sales strategy
- Staff Supervision
- Team Leadership
- Sales pitching
- Meeting Sales Goals
- Sales Presentations
- Inventory and Stocking
- Cash Flow Management
- Flexible Schedule
- Pricing and Labeling
- Merchandise displays
- Retail Store Operations
- Positive Customer Experience
- Customer care
- Mentoring and training
Timeline
Lead Sales Associate
Bjs Wholesales Club
04.2021 - Current
Customer Service Representative
Home Depot
07.2018 - 03.2020
GED -
West Georgia Technical College Newnan Ga
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