Hi, I’m
Nasheka Hicks
Wichita,KS
The best way out is always through.
Robert Frost
Summary
Senior Customer Service Professional with strong relationship building. Expertise in customer service. Energetic, hard worker with a zest for learning new information which will enable me to progress in my career. Looking for a company who will allow me longevity, stability with good benefits and most importantly the ability to be great.
Overview
12
years of professional experience
Work History
MOBILE CALL CENTER
CUSTOMER SERVICE REPRESENTATIVE
07.2021 - Current
Job overview
- Take payments over the phone via card or checking account
- Troubleshoot phones technical issues
- Break down bill and explain charges
- Set up payment arrangements.
ASCENSION VIA CHRISTI ST FRANCIS
SWITCHBOARD OPERATOR
07.2016 - Current
Job overview
- Receives and relays internal and external calls and provides general information according to protocol
- Maintains desk directories, on-call list, reference guides and other associated reference materials
- Operates beeper and paging system to contact personnel and code team
- Communicates codes, alerts, drills and other announcements according to established policies and protocols, including disaster management plans.
Broadpath Healtcare Solutions
Member Services Representative
10.2017 - 04.2018
Job overview
- Answer inquiries from providers regarding claims, eligibility, covered benefits, and authorization status
- First call resolution through issue documentation and resolution with appropriate internal source, follow-up and ensure closure with the contact who initiated the inquiry
- Educate provider on health plan initiatives during interactions with providers via telephone
- Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations’ team for claim adjustment
- Identify and trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality/improvement and call reduction
- Novemeber
Hamilton
Captioning assistant
01.2015 - 05.2016
Job overview
- Relay
- Captioning calls in real time for clients using a state of the art speech recognition application that transforms the CA’s words into text.
T-Mobile
Customer service representative
12.2012 - 07.2014
Job overview
- Call center
- Take payments over the phone via card or checking account
- Troubleshoot phones technical issues
- Break down bill and explain charges
- Set up payment arrangements.
05.2010 - 09.2010
Job overview
- Wichita Remote Encoding Center (USPS)
- Verified accuracy of addresses and postal codes
- Directed items according to established routing schemes using computer keyboards
- Efficiently and accurately corrected necessary data.
Royal Caribbean
CUSTOMER SERVICE REPRESENTATIVE
04.2008 - 10.2008
Job overview
- Planned, described, arranged and sold itinerary tour packages and promotional travel incentives offered by various travel carriers
- Collected payments via credit card for transportation and accommodations from customer
- Handled customer complaints, problems or issues.
Education
south high
High school diploma
University Overview
GPA: 3.87, Had honors English classes, Pyxis Employment Program
october 2017
Pharmacy technician, allied healthcare training llc
Flint Hills Job Corp
Certified Nursing Assistant License
Skills
- Ability to work exceptionally well in a team environment and alone
- Well organized with the ability to prioritize and multi-task in high stress, demanding environments with excellent written and verbal communication skills
- Process development; implemented departmental processes to increase efficiency and decrease expenditures
- CRM applications, Internal databases, Microsoft Word, Access, PowerPoint, Outlook, Internet, and excel
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CUSTOMER SERVICE REPRESENTATIVE
MOBILE CALL CENTER
07.2021 - Current
Member Services Representative
Broadpath Healtcare Solutions
10.2017 - 04.2018
SWITCHBOARD OPERATOR
ASCENSION VIA CHRISTI ST FRANCIS
07.2016 - Current
Captioning assistant
Hamilton
01.2015 - 05.2016
Customer service representative
T-Mobile
12.2012 - 07.2014
05.2010 - 09.2010
CUSTOMER SERVICE REPRESENTATIVE
Royal Caribbean
04.2008 - 10.2008
south high
High school diploma
october 2017
Pharmacy technician, allied healthcare training llc
Flint Hills Job Corp
Certified Nursing Assistant License
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