Overview
Work History
Timeline
Hi, I’m

Nashia Foster

Springfield,MA

Overview

9
years of professional experience

Work History

Securitas
East Hartford, CT

Security Officer
07.2020 - 09.2020

Job overview

  • Operated thermal scanning post at Aviation Manufacturer, Pratt and Whitney; scanned staff and employees for higher-than-average body temperature in order to control and limit spread of COVID
  • Greeted and acknowledged staff as they entered the premises
  • Ensured all employees followed and were aware of the COVID-19 guidelines in place by Pratt and Whitney
  • Had to be alert, observant and vigilant at all times, especially for third shift
  • Kept security post organized, personal protective equipment available for use at all times and sanitized post as well
  • Recorded and filled out Daily Activity Reports to be handed in to Security Head of Site at Pratt and Whitney

Dunkin’ Donuts
West Hartford, CT

Crew member and Cashier
05.2020 - 09.2020

Job overview

  • Took customer orders accurately to give customer excellent service
  • Cleaned, sanitized front of house, bathrooms, and back of house frequently
  • Closed by washing dishes, taking out trash, restocking and making sure store was deep-cleaned for opener to open as smoothly as possible
  • Handled cash and credit card transactions
  • Heated up and made sandwiches and other warm foods that were served
  • Restocked donut case with donuts and pastries, frosted donuts as well

Aetna Medicare Service Operations
West Haven, CT

Senior Grievance Coordinator
01.2023 - 05.2024

Job overview

  • Learned and memorized Medicare guidelines, standards and rules to help members with their Aetna Medicare Advantage Plan inquiries, concerns and complaints
  • Learned the technicalities and functionalities of various software and application systems to ensure the timely, accurate completion of member complaints and grievances
  • Utilized resources and websites from Aetna to provide accurate plan benefits, information and more to members if they request or require such information
  • Explained the member’s plan/benefit materials in a way that is easy for them to comprehend, including but not limited to their Explanation of Benefits, Explanation of Coverage, how to navigate their account online and more
  • Contacted provider offices, pharmacies, hospitals and other healthcare practices to gather more information regarding the member’s concerns and inquiries
  • Utilized Microsoft office, various software programs and applications to organize information relevant to systems used, member complaints, and enhance efficiency of working complaints and inquiries for members
  • Learned the claims processing guidelines and steps for Aetna Medicare Advantage plans and standalone SilverScript Prescription Drug plans
  • Once the complaint or inquiry was resolved to completion, would reach out to the member by phone to notify them of the findings or if not able to speak by phone, compose an in-depth, but understandable letter so they could see the reasoning behind their issue’s resolution based on Medicare guidelines and Aetna Medicare policies

USI Insurance Services
Meriden, CT

Associate Commercial Lines Account Representative
07.2022 - 12.2022

Job overview

  • Company Overview: Class of 2022 Career Track Program
  • Took and mastered concepts from on-going live classes, learning materials and office engagement to learn key principles of the insurance industry
  • Utilization of Nitro PDF application, Microsoft Office and Outlook, Cisco Webex, Sagitta, ImageRight and Citrix Desktop software applications with emphasis on servicing client accounts, filing important documents, communicating with coworkers, clients and more to complete assigned tasks
  • Helped complete weekly team projects in order to master interpersonal communication, collaboration, insurance industry knowledge, and servicing customer accounts
  • Prioritized use of time to meet project deadlines, task-specific deadlines, complete learning material on time, group assignments and other work-related duties
  • Class of 2022 Career Track Program

Alaant Workforce Solutions
New Britain, CT

Temporary Aggregate Dispatcher at Tilcon Connecticut
05.2022 - 07.2022

Job overview

  • Answered dispatch phone line to transfer callers to the appropriate department or person
  • Took orders from customers with and without an account with Tilcon to record in software application, JWS and then dispatch dump truck drivers to location for delivery via the Ruckit platform
  • Paid great attention to details when obtaining location for delivery and specific type of aggregate material requested from customer to ensure accuracy and customer satisfaction
  • Memorized types of aggregates specific to the various quarries throughout the state to ensure customers could receive or be directed to the aggregate that best fit their needs
  • Worked with Scale House operators, the Sales department, dump truck drivers and other coworkers to ensure correct detail and facts when placing an order and delivering the aggregates or handling special circumstances for an account and/or customer

Specialized Education Services
Wallingford, CT

1:1 Student Aide
12.2021 - 04.2022

Job overview

  • Company Overview: BEST Academy
  • Worked with 8 male students in the “Transition” classroom ranging from ages 16 -21 who were on the Autistic Disorder Spectrum, have been diagnosed with Downs Syndrome and/or have other development disabilities
  • Retrieved students in the morning from bus, to bathroom and then to class
  • Assisted students in toileting and eating throughout the school day
  • Utilized the Special Education Teacher’s Individualized Education Plan for students during their academic day to reinforce and support student learning goals and objectives
  • Recorded students’ behaviors, progression in their academic objectives, and trials for succession of activities of daily living on individual iPads for each student in the data collection software, “Thread.”
  • Assisted teachers, other aides and students in their daily group games and activities
  • Trained for and memorized “TAC2” techniques to restrain, protect and hold students when they enter a moment of physical crises
  • BEST Academy

ShopRite
Bristol, CT

Deli Clerk
12.2020 - 12.2021

Job overview

  • Accurately and swiftly completed customers’ orders and answered their questions while at the deli
  • Operated industrial food slicers and scales
  • Entered product label codes to price products and measure shrink, also known as waste
  • Maintained cleanliness of department, swept, mopped, wiped down all surfaces and clean slicers
  • Packaged meat and cheese products, ensured labels were up-to-date and not out of code
  • Constantly restocked deli supplies and the different delicatessens on the shelves and display as well
  • Identified and sliced over 20 different hams, cheeses, turkeys, and various other deli products

UConn Dining Services
Storrs, CT

Crew Member
08.2016 - 03.2020

Job overview

  • Cleaned dining tables, floors, dishwasher, line serving and food preparation areas
  • Restocked supplies, utensils and dishware back out onto dining hall as necessary
  • Operated point of sales and swiped student s into the hall for meals
  • Assisted chefs with preparation of meals for anywhere from 500 – 1,000 people daily
  • Made wraps and sandwiches for customers who came into the “Grab and Go” deli section of the dining hall

Walgreens Distribution Center
Windsor, CT

Warehouse Worker
12.2019 - 01.2020

Job overview

  • Condensed large shipments of various bulk goods into smaller loads for easy, smooth shipping and receiving to any Walgreens store in Connecticut
  • Operated computer and scale to ensure product and load accuracy
  • Cleaned station swift and thoroughly at end of shift
  • Stood on feet for up to 10 hours, also lifting up to 60 lbs
  • Of goods frequently

Fred H. Simons African American Cultural Center
Storrs, CT

Executive Office Assistant
02.2017 - 05.2019

Job overview

  • Answered and transferred phone calls; took messages as necessary and passed them along to appropriate center staff
  • Greeted visitors and directed them to appropriate staff member or meeting rooms
  • Filed, printed, copied and scanned documents utilized for college classes
  • Performed all closing procedures upon end of business day
  • Assisted with set-up, take-down and coordination of various events held in or by the center

Salvation Army Church Corp.
Bridgeport, CT

Summer Program Aide
06.2017 - 08.2018

Job overview

  • Answered phone calls on multi-line phone system, responded to general inquiries
  • Collected checks, money orders and cash deposits from guardians enrolling children in the summer camp program
  • Assisted in preparation and cooking of meals for campers
  • Supervised and engaged campers from ages 4 -15 during field trips, events and activities
  • Planned various activities with them and executed them as well

Green Village Initiative
Bridgeport, CT

Youth Intern
06.2016 - 08.2016

Job overview

  • Maintained a community garden to help make an impact in urban community areas
  • Planted, watered, composted fruits and vegetables
  • Assisted in consumption, preparation and selling of produce

YouthWorks
Bridgeport, CT

Temporary Office Secretary Assistant
07.2015 - 08.2015

Job overview

  • Company Overview: Housing Choice Voucher Program Office
  • Answered phone and responded to common inquiries
  • Assisted clients in the Section 8 Program with resolving numerous housing issues
  • Filed, organized, shredded, split, emailed, copied, faxed, and scanned confidential documents of the clients and applicants in the Housing Program
  • Housing Choice Voucher Program Office

Timeline

Senior Grievance Coordinator
Aetna Medicare Service Operations
01.2023 - 05.2024
Associate Commercial Lines Account Representative
USI Insurance Services
07.2022 - 12.2022
Temporary Aggregate Dispatcher at Tilcon Connecticut
Alaant Workforce Solutions
05.2022 - 07.2022
1:1 Student Aide
Specialized Education Services
12.2021 - 04.2022
Deli Clerk
ShopRite
12.2020 - 12.2021
Security Officer
Securitas
07.2020 - 09.2020
Crew member and Cashier
Dunkin’ Donuts
05.2020 - 09.2020
Warehouse Worker
Walgreens Distribution Center
12.2019 - 01.2020
Summer Program Aide
Salvation Army Church Corp.
06.2017 - 08.2018
Executive Office Assistant
Fred H. Simons African American Cultural Center
02.2017 - 05.2019
Crew Member
UConn Dining Services
08.2016 - 03.2020
Youth Intern
Green Village Initiative
06.2016 - 08.2016
Temporary Office Secretary Assistant
YouthWorks
07.2015 - 08.2015

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Nashia Foster