NaShira Cato
Von Ormy,TX
Summary
Dedicated and reliable Supply Sergeant with a commitment to exceeding expectations in supporting team members and serving customers. Skilled in soldiering with exceptional office and computer proficiency. Known for adaptability in fast-paced environments and adept at meeting changing daily demands. Demonstrates meticulous attention to detail and a strong work ethic when interacting with customers. Proactive in seeking opportunities for process improvement and enhancing customer satisfaction, while maintaining a focus on operational efficiency. Highly organized in managing paperwork and records to ensure accuracy and efficiency, excelling under pressure during high-volume periods.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
11
11
years of professional experience
Work History
Unit Supply Sergeant (92Y)
US Army
Fort Sam Houston, TX
04.2014 - 05.2021
- Responsibility for supplying paperwork for lost property claims.
- Organized with maintenance about shipping supplies at optimal level for personnel.
- Drafted documents such as work orders, property books, shipping orders and packing slips.
- Examined and unpacked incoming shipments to locate damaged items and the warehouse.
- Creating compendium on Excel for orders of present and future equipment, and property.
- Compared shipments with paperwork to identify and fix order problems.
- Delivered materials to departments using hand trucks, conveyors and sorting bins.
- Requisitioned and stored inventory materials and supplies to maintain stock.
- Worked with the carrier representatives to arrange shipments and resolve issues.
Collections Specialist
Nco Financial Systems Inc.
Getzville, NY
06.2013 - 12.2013
- Called moderately aged accounts in-person with friendly approach to resolve non-payment issues.
- Posted payments and adjusted balances to reflect new values.
- Reviewed accounts regularly to prioritize collection efforts based on dates and balance amounts.
- Set up payment plans to help customers bring accounts current.
- Liaised between conservation professional associations and consulting conservators to expand network.
- Maintained organized system to increase collections team productivity.
Financial Analyst
University of Houston Victoria
Victoria, TX
08.2010 - 01.2011
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
- Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
- Trained junior analysts on best practices in financial modeling, contributing to a stronger overall team performance.
- Improved cash flow management with rigorous accounts receivable tracking.
- Coordinated with financial advisors to develop long-term investment strategies.
Education
Bachelor of Science - Psychology
Ashford University
Associate of Arts - General studies and business
University of Houston Victoria
Victoria, TXSkills
- Prepare documents
- Organize merchandise
- Update databases
- Battlefield operations
- Multitasking
- Motivation
- Planning
- Creative thinking
- Networking
- Property and personal accountability
- Inspect shipments
- Prepare packages
- Prioritization
- Analytical thinking
- Coordination
- Verbal communication
- Public speaking
- Teamwork
- Computer programs
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Microsoft office
Timeline
Unit Supply Sergeant (92Y)
US Army
04.2014 - 05.2021
Collections Specialist
Nco Financial Systems Inc.
06.2013 - 12.2013
Financial Analyst
University of Houston Victoria
08.2010 - 01.2011
Bachelor of Science - Psychology
Ashford University
Associate of Arts - General studies and business
University of Houston Victoria