NASHIRE PAGAN
Norwalk
Summary
Strong dedication to helping customers resolve issues and cultivating a positive image of the company, looking to excel in the company and learn as much knowledge as I can.
Overview
7
7
years of professional experience
Work History
Assistant
Goal House Ivestmeants
05.2024 - Current
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Front Desk Agent
Avelo Airlines
11.2022 - 10.2023
- Welcomed passengers aboard flights
- Greeted customers and provided assistance
- Assisted disabled customers
- Implement innovative customer service strategies to enhance the guest experience and foster brand loyalty.
Waiter/Host
Bubba Gump Shrimp Company
03.2021 - 06.2022
- Greeted and seated guests efficiently in a high-volume restaurant environment
- Managed a team of servers and coordinated seating arrangements
- Ensured top-notch customer service and resolved any guest concerns promptly
Night Auditor
Courtyard by Marriott
03.2020 - 02.2021
- Night audits, checked guest in, looked at emails that could be important
Server
country club of Darien
06.2018 - 08.2019
- Develop creative ways to upsell menu items and specials to enhance the dining experience and increase revenue for the country club.
- Implement strategies to personalize the dining experience for members and guests, ensuring exceptional service and fostering long-term customer loyalty at the country club.
Education
High school diploma -
University of Connecticut
Litchfield, CT01.2020
Skills
- Guest Services
- Upselling
- Auditing
- Office Management
- Front Desk
- Cleaning Experience
- Assistant Manager Experience
- Customer Relationship Management
- Team Leadership
- Fast learner
Timeline
Assistant
Goal House Ivestmeants
05.2024 - Current
Front Desk Agent
Avelo Airlines
11.2022 - 10.2023
Waiter/Host
Bubba Gump Shrimp Company
03.2021 - 06.2022
Night Auditor
Courtyard by Marriott
03.2020 - 02.2021
Server
country club of Darien
06.2018 - 08.2019
High school diploma -
University of Connecticut
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