Nashly Zeferino
RIFLE,Colorado
Summary
Reliable and friendly professional with experience in front desk duties and team leadership. Skilled in answering phone calls, responding to emails, and assisting patients or customers. Strong at managing time, staying organized, and working well with others in fast-paced environments. Known for good communication, teamwork, and ensuring a positive experience for everyone.
Overview
3
3
years of professional experience
Work History
Rehab Aide
Valley View Hospital
01.2024 - 08.2024
- Expedited scheduling processes by coordinating appointments between therapists, patients, families, and caregivers.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Manager
McDonald's
01.2022 - 08.2023
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
Education
Bachelor of Arts - Criminal Justice
Colorado Mesa University
Grand Junction, CO05-2027
High School Diploma -
Rifle High School
Rifle, CO05-2023
Skills
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Team building
- Professionalism
- Time management abilities
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Rehab Aide
Valley View Hospital
01.2024 - 08.2024
Manager
McDonald's
01.2022 - 08.2023
Bachelor of Arts - Criminal Justice
Colorado Mesa University
High School Diploma -
Rifle High School
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