Nashville Raider
Elwood,IN
Summary
Results-oriented professional with extensive experience in retail management. Known for exceptional multitasking, training, and mentoring abilities, contributing to improved customer satisfaction and team productivity. Eager to leverage skills to achieve operational excellence.
Overview
14
14
years of professional experience
Work History
Store Manager
The Cellular Connection
Kokomo
12.2025 - Current
- Managed daily store operations, ensuring exceptional customer service and product availability.
- Trained and mentored staff on sales techniques and product knowledge to enhance team performance.
- Monitored sales trends and adjusted merchandising strategies to maximize revenue potential.
- Resolved customer inquiries and complaints promptly, fostering positive customer relationships.
Assistant Manager
Verizon
Kokomo, IN
09.2021 - 12.2025
- Assisted in managing daily operations to enhance customer satisfaction and service quality.
- Developed training materials for new hires, improving onboarding efficiency and team performance.
- Analyzed customer feedback to identify trends and recommend improvements in service delivery.
Finance Manager
Hare Chevrolet
Noblesville, IN
10.2018 - 09.2021
- Managed compliance with regulatory requirements, ensuring adherence to financial policies.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- Maximized profit by selling financing, insurance, extended warranties, and aftermarket products.
Store Manager
Sears
11.2011 - 08.2016
- Developed promotional displays to attract customers and increase foot traffic in the store.
- Conducted regular staff meetings to communicate goals, updates, and expectations effectively.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
Bachelor of Arts - Management
Western Governors University
Salt Lake City, UT10-2026
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Sales coaching
Timeline
Store Manager
The Cellular Connection
12.2025 - Current
Assistant Manager
Verizon
09.2021 - 12.2025
Finance Manager
Hare Chevrolet
10.2018 - 09.2021
Store Manager
Sears
11.2011 - 08.2016
Bachelor of Arts - Management
Western Governors University