Nasia Crockett
Lowes Home Improvment
Shreveport,LA
5
years of professional experience
Dynamic customer service professional with extensive experience at Lowes Home Improvement, excelling in cash handling and payment processing. Proven ability to enhance customer satisfaction through active listening and effective conflict resolution. Recognized for training new employees and fostering relationships that drive loyalty and repeat business.
Work History
Customer Service Cashier
4 Years 6 Months- Processed cash, credit, and gift card transactions accurately at point of sale.
- Greeted customers and provided prompt assistance with purchases and checkout questions.
- Balanced register drawer and resolved basic payment discrepancies with attention to detail.
- Scanned merchandise, applied discounts, and verified pricing during checkout.
- Supported returns, exchanges, and refunds following store policies and procedures.
- Maintained clean, organized checkout area to support efficient customer flow.
- Assisted customers with locating departments, products, and store services.
- Followed loss prevention procedures to protect merchandise and reduce cash handling errors.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Enhanced store security by identifying and reporting suspicious activities.
- Implemented customer feedback system, leading to actionable insights for store improvement.
- Collaborated with team members to maintain smooth operations during peak hours.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
Education
No Degree
Skills
Cash register operation
Cash handling
Guest services
Payment processing
Customer inquiries
POS system operation
Refund handling
Product recommendations
Account management
Attention to detail
Multitasking and organization
Adaptability and flexibility
Phone etiquette
Conflict resolution
Basic math
Calm demeanor
Check processing
Point-of-sale system
Telephone management
Problem-solving
Customer assistance
Honest and dependable
Reliable and responsible
Cleaning and sanitizing
Adaptable and flexible
Active listening
Cooperative attitude
Customer relations
Cash handling and management
Order taking
Relationship building
Cash register systems
Cash register operations
Employee training
Customer transactions
Training and mentoring
Refunds and exchanges
POS systems
ID verification
Social perception
Return and exchange processing
Price verification
Call response and transfer
Credits and refunds
Price identification
Point of sale operation
Timeline
Customer Service Cashier
Lowes Home Improvment
04.2022 - CurrentRead More
Southwood High School
No Degree
Read More