NASIFAE TEMPLETON

• Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
• Work across various vacation rental sites (like Airbnb and Vrbo) to respond to general inquiries, confirm and modify reservations, and deftly switch across operating systems
• Enter all actions into the CRM for the business (Salesforce)
• Provide existing cases in the work queues for the guest experience the case categories, causes, and any other necessary tagging.

Trust And Safety (09/22 - 12/22)

• A durable listing performance and a five-star visitor experience are the results of providing advocacy and conflict resolution on behalf of all parties, including evictions and crisis management.
• As Evolve's solution process specialist, we ensure long-term listing performance and 5-star guest service by recommending solutions in high-risk (financial and reputational) situations.
• Exercise due diligence, critical thinking, and negotiation skills to recommend appropriate actions and develop action plans based on listing performance (ratings, earnings, activation dates, account history, etc.).
• Collaborate with other teams and teammates to improve Increase operational efficiency and deliver superior stakeholder engagement experience.

Owner Success (12/22-02/2023)

• Assist customers in a fast and competent manner via a variety of contact methods, such as live chat and email from the owner.
• Assisting proprietors to update and alter listings and reservations
• Guiding owners through Evolve's systems, procedures, and policies

• Managed event logistics, venue scheduling, and accommodations
• Coordination, planning, and execution of office parties, bachelor/bachelorette parties, and special events
• Communicated closely with clients and vendors to mitigate service issues
• Provided event facilities, airport pickup, food, entertainment, and hotel arrangements
• Planned events with attention to financial and time constraints
• Oversaw event happenings and act quickly to resolve problems
• Evaluated event’s success and submit reports
• Managed all event operations (preparing venue, invitations etc.)
• Responsibilities :