Nasir Allah
Euless,TX
Summary
Achieved high levels of customer satisfaction and loyalty through outstanding service and issue resolution.,Built and maintained positive customer relationships using effective communication and problem-solving skills.,Improved overall customer experience by resolving inquiries and providing attentive support.,Contributed to team success by sharing knowledge and implementing best practices in customer service operations.,Excelled in prioritizing tasks and managing multiple responsibilities in a fast-paced environment.,Collaborated with colleagues to reach both personal and business objectives.,Handled escalated customer support issues successfully, enhancing customer retention.
Overview
6
6
years of professional experience
Work History
Overnight Security
Quell protection
09.2024
- Led university overnight security and patrol operations and staff members, monitored building access, coordinated emergency response, and assisted students and staff.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated closely with team members to achieve project objectives.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Lead Merchandiser
Dr Pepper Snapple Group
Irving, TX
05.2025 - Current
- Trained and mentored junior merchandisers, fostering a culture of continuous improvement in merchandising practices.
- Commenced early morning tasks at 5 AM. Visited each store along the designated route. Assisted in rotating stock and promoting Dr. Pepper products.
- Collaborated with store manager to design and implement effective product displays.
- Streamlined organization of store shelves and back room to enhance product accessibility.
- Established key performance indicators to evaluate merchandising effectiveness and drive actionable insights.
Customer Service Representative/Assistant Manager
Dollar Tree and Family Dollar
03.2023 - Current
- Generated reports on customer service metrics such as response time, resolution rate.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Surpassed sales goals through implementation of successful marketing strategies.
- Maintained knowledge base of product information to provide accurate answers to customers' questions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Busser and Food Runner
Brinker Nation Chili's
04.2024 - 01.2025
- Assisted in the preparation of large parties and special events to ensure smooth service.
- Filled and served various beverages for customers.
- Bussed and reset tables in an orderly fashion.
- Took initiative to help others whenever necessary.
- Participated in team meetings to discuss service improvements and guest feedback.
- Swept and mopped front-of-house and back-of-house floors using various tools.
- Resolved guest complaints to maintain complete customer satisfaction.
- Greeted guests with friendliness and professionalism.
- Expedited food to tables to assist servers during busy periods.
- Performed closing duties such as resetting tables, and tidying service areas to prepare for the next day.
- Carried trays of dishes to the kitchen for washing, supporting kitchen staff in maintaining cleanliness.
Customer Service
Euless, TX, USA
10.2020 - 01.2023
- Monitored customer service requests and responded accordingly.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
- Managed inventory and supplies to ensure materials were available when needed.
- Recognized by management for providing exceptional customer service.
Education
Physical Therapy
Texas Wesleyan University
Fort Worth, TX05.2025
Skills
- Championed product sales initiatives to drive revenue growth
- Led customer service teams to elevate user satisfaction levels
- Oversaw problem solving efforts to enhance operational efficiency
- Directed inbound and outbound calling strategies to increase customer engagement
- Optimized time management practices to enhance productivity
- Implemented staff training programs to develop employee skills
- Analyzed customer satisfaction measurement data to inform improvements
- Supervised merchandise order and exchange processes to streamline operations
- Resolved customer issues promptly to foster loyalty and retention
- Formulated product and service solutions aligned with market demands
- Maintained data entry accuracy to support data-driven decision-making
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Title: Customer Service Representative
- Work Permit: Authorized to work in the US for any employer
- Availability: Anywhere, Anywhere
- Visa Status: Authorized to work in the US for any employer
Timeline
Lead Merchandiser
Dr Pepper Snapple Group
05.2025 - Current
Overnight Security
Quell protection
09.2024
Busser and Food Runner
Brinker Nation Chili's
04.2024 - 01.2025
Customer Service Representative/Assistant Manager
Dollar Tree and Family Dollar
03.2023 - Current
Customer Service
10.2020 - 01.2023
Physical Therapy
Texas Wesleyan University