Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nasir Pinkett

Huntersville,NC

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Harris Teeter Customer Service Representative

Harris Teeter
Huntersville, NC
03.2024 - Current
  • Serving customers daily, providing information, answering questions, offering assistance, and handling complaints.
  • Responding to requests and forwarding them for upper leadership as necessary.
    Handling requests for price quotes, purchase orders, order adjustments, and order cancellations.
    Resolving problems and explaining procedures.
    Collecting revenue and balancing the POS system daily.
  • Maintained a high level of professionalism when dealing with difficult customers.

FedEx Package Handler/Supervisor

FedEx:Ground
Kannapolis, NC
11.2019 - 08.2023
  • Responsible for package handling and loading.
    Unloaded and sorted packages of various sizes and weights by hand.
    Prepared packages for delivery.
    Adhered to all warehouse safety guidelines.
    Reported issues to management as needed.
    Used common warehouse tools, including pallet jacks, dollies, and hand trucks, per instruction from leadership. Functioned as lead and instructor for new hires..
  • Supervised daily operations of package handling staff, ensuring efficient and effective distribution of packages.

Education

High School Diploma -

Pear Blossom Highschool
Bogue Chitto
06-2020

Some College (No Degree) - Aviation

Pre-Private Pilot Licensure in Aviation
Gastonia, NC

Skills

  • Aircraft Maintenance
  • Leadership
  • POS
  • Customer service
  • Time management
  • Communication skills
  • Organizational skills

Certification

  • Professional Scrum Master

Timeline

Harris Teeter Customer Service Representative

Harris Teeter
03.2024 - Current

FedEx Package Handler/Supervisor

FedEx:Ground
11.2019 - 08.2023

High School Diploma -

Pear Blossom Highschool

Some College (No Degree) - Aviation

Pre-Private Pilot Licensure in Aviation

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Nasir Pinkett