Dynamic and adaptable, honed exceptional organizational skills and problem-solving abilities at Crescent Rehabilitation. Excelled in a team environment, enhancing customer satisfaction and streamlining operations. Demonstrated a friendly, positive attitude and a commitment to continuous improvement, significantly contributing to workplace efficiency and client well-being.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
PT Assistant Home Health
Crescent Rehabilitation
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Managed time efficiently in order to complete all tasks within deadlines.
Worked flexible hours across night, weekend, and holiday shifts.
Organized and detail-oriented with a strong work ethic.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Learned and adapted quickly to new technology and software applications.
Proved successful working within tight deadlines and a fast-paced environment.
Developed and maintained courteous and effective working relationships.
Demonstrated strong organizational and time management skills while managing multiple projects.
PT Assistant
Team Rehab
PT Assistant
Focus Hope Rehabilitation
12.2018 - 06.2023
South
Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Worked closely with management to provide effective assistance for specific aspects of business operations.
Followed detailed directions from management to complete daily paperwork and computer data entry.
Greeted guests in with friendliness and professionalism.
Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Completed daily logs for management review.
Increased customer service success rates by quickly resolving issues.
Demonstrated adaptability by quickly mastering new software applications for various tasks.
Assisted manager in all aspects of business operations.
Increased efficiency by implementing new processes and providing administrative support to management.
Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Expedited project completion times due to the ability to multitask effectively under tight deadlines.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
CVS Pharmacy
Lead Tech Service
12.1997 - 12.2016
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Learned and adapted quickly to new technology and software applications.
Developed and maintained courteous and effective working relationships.
Demonstrated strong organizational and time management skills while managing multiple projects.
Spa Owner
Pure Salon and a Spa
01.2006 - 12.2014
West bloomfield
Developed a loyal clientele through consistent high-quality services and attentive care.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Physical Therapist Assistant
Beaumont Hospital
12.1998 - 12.2014
Adapted exercises to suit varied ages and abilities for personalized patient care.
Improved patient mobility by implementing personalized therapeutic exercise programs and manual therapy techniques.
Supported optimal patient care by maintaining a clean, safe, and organized treatment environment.
Promoted faster recovery for post-surgical patients with tailored stretching and strengthening exercises.
Implemented fall prevention strategies for elderly clients at increased risk of injury due to balance impairments.
Developed strong patient rapport and trust through empathetic listening and consistent encouragement during the rehabilitation process.
Prepared for sessions by setting up patient treatment areas and equipment.
Followed all HIPAA rules and regulations regarding patient confidentiality.
Educated patients on proper body mechanics, posture correction, and home exercise routines to prevent future injuries.
Developed and facilitated patient specific stretching and strengthening programs.
Maintained cleanliness and sanitation of clinic or treatment environment.
Provided support for patients during therapeutic group activities, fostering a positive and collaborative environment conducive to healing.
Massage Department Leader
Life Time Spa
07.2007 - 02.2013
Led a team of professionals to achieve departmental goals, improving overall performance and collaboration.
Evaluated employee performance regularly through comprehensive reviews, providing constructive feedback for improvement opportunities.
Monitored industry trends to ensure department remained competitive in its offerings and capabilities.
Mentored junior employees to develop their leadership skills, preparing them for future roles within the company.
Evaluated staff performance and provided coaching to address inefficiencies.
Collected, arranged, and input information into database system.
Managed budgets and resources effectively, ensuring optimal allocation and utilization for maximum results.
Developed and executed strategic plans for the department, resulting in significant growth and improved performance metrics.
Prioritized workload effectively based on urgency/importance matrix which resulted in meeting critical deadlines consistently.
Established clear communication channels within the department, resulting in better information flow and decision-making processes.
Increased department efficiency by streamlining processes and implementing new management strategies.
Educated staff on organizational mission and goals to help employees achieve success.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Aligned department objectives with those of the broader organization to maximize synergies between teams.
Implemented innovative training programs for staff members, enhancing their skills and boosting productivity levels.
Negotiated contracts with vendors to secure optimal pricing and terms while maintaining strong relationships with key partners.
Coordinated cross-functional projects within the organization, fostering teamwork and collaboration across departments.
Conducted regular team meetings to keep staff informed of departmental updates and solicit feedback for continuous improvement.
Cultivated a positive work environment that promoted high morale among employees leading to higher job satisfaction and retention.
Helped meet changing demands by recommending improvements to business systems or procedures.
Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Established clear performance expectations for staff members which led to increased accountability.
Marketing
Star Rehab
04.2003 - 08.2010
Facilitated cross-functional coordination between marketing, sales, supply chain, and finance teams to ensure seamless execution of trade marketing initiatives.
Supported marketing strategies by providing detailed customer segmentation analysis.
Analyzed sales and marketing data for improved strategies.
Increased gallery attendance through effective marketing and promotional strategies.
Hired, trained and evaluated personnel in sales and marketing.
Collaborated with cross-functional teams to develop comprehensive digital marketing campaigns that included SEO, PPC, social media advertising, and email marketing efforts.
Enhanced brand awareness by executing strategic marketing initiatives and collaborating with the Director of Marketing.
Enhanced customer engagement by developing personalized marketing campaigns.
Coordinated staffing for various marketing events and industry conferences.
Applied data, insights and partner objectives in collaborative development of business plans, annual marketing plans and marketing channel test plans.
Examined and analyzed current marketing strategies.
Increased brand awareness by developing and implementing comprehensive marketing strategies.
Improved revenue growth with the implementation of innovative marketing strategies.
Oversaw marketing communications, advertising and events.
Developed press releases, articles, newsletters and other marketing materials.
Supervised social media marketing strategies.
Massage Therapist
Vanas Day Spa
11.2001 - 12.2007
Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Improved overall client well-being with customized aromatherapy blends during massage sessions.
Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
Researched new massage techniques and treatments.
Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
Advised clients on areas such as posture, at-home exercises and stretches.
Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
Promoted wellness by educating clients on self-care and stress management techniques.
Utilized hot stones, aromatherapy and other therapeutic treatments.
Administered Swedish, deep tissue and sports massage techniques.
Assessed medical histories and conditions of clients to determine contraindications to massage services.
Expanded clientele by offering specialized treatments such as deep tissue, sports, and prenatal massages.
Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
Prepared oils and lotions for massages.
Performed sanitization tasks to keep massage environment clean and safe.
Analyzed postural assessments and range of motion.
Offered aromatherapy, hot stones and cupping as part of massage treatments.
Received consistent positive feedback from clients after implementing new stretching techniques into massage sessions.
Contributed to the overall success of the spa by actively participating in team meetings and training sessions.
Generated additional revenue for the spa by upselling add-on services like hot stone therapy and body scrubs during appointments.
Maintained accurate client records for effective treatment planning and progress tracking.
Worked with clients to ascertain medical history, potential issues, and areas needing support.
Educated clients on benefits of massage and recommended home care techniques.
Developed customized massage programs to meet unique requirements.
Provided custom massage treatments to clients, tailored to individual needs and preferences.
Maintained client treatment records and designed long-term care programs for return customers.
Addressed specific client concerns through targeted therapeutic massage interventions.
Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
Boosted repeat business through outstanding customer service and personalized massage experiences.
Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
Performed aroma therapies and specialized relaxation techniques.
Evaluated client conditions to recommend appropriate massage therapy methods.
Researched new techniques to stay up to date with trends and developments in massage therapy industry.
Collaborated with physical therapists and other medical professionals to provide holistic care.
Established and implemented massage protocols and procedures.
Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
Utilized advanced myofascial release techniques to alleviate chronic pain in clients suffering from conditions such as fibromyalgia or rheumatoid arthritis.
Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
Assessed clients to determine appropriate massage techniques to apply.
Collaborated with other healthcare professionals to develop treatment plans.
Provided clear, concise instructions to clients to prepare for massage services.
Provided treatment for medical conditions and injuries through therapeutic massage.
Maintained accurate and up-to-date client records.
Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
Maintained meticulous hygiene and safety standards in treatment area, ensuring safe and inviting space for clients.
Improved client mobility with targeted therapeutic massage, addressing specific musculoskeletal issues.
Conducted initial consultations to assess client needs, leading to personalized treatment plans that improved wellness outcomes.
Engaged in continuous professional development to stay abreast of latest trends and techniques in massage therapy.
Conducted outreach to local businesses, establishing corporate wellness programs that expanded client base.
Organized special events and promotions for holidays and wellness awareness months, driving increased bookings during slower periods.
Streamlined appointment scheduling process, allowing for more efficient client service and increased daily bookings.
Negotiated with suppliers to secure high-quality massage oils and supplies at competitive prices, enhancing client experience while managing costs.
Pioneered mobile massage service for elderly and immobile clients, extending wellness benefits to wider community segment.
Utilized feedback from clients to refine massage techniques and treatment approaches, continually improving service quality.
Led workshops on self-massage techniques for stress relief, enhancing community wellness and engagement.
Increased repeat client bookings by delivering exceptional customer service and follow-up care advice.
Enhanced client relaxation and recovery by tailoring massage techniques to individual needs and concerns.
Designed and distributed educational materials on benefits of massage therapy, raising awareness and attracting new clients.
Fostered calming and welcoming environment, which contributed to positive client feedback and increased referrals.
Developed loyalty program that incentivized repeat visits, significantly boosting client retention rates.
Implemented aromatherapy techniques to enhance therapeutic effects of massage treatments, enriching client experience.
Provided deep tissue massages for alleviating chronic pain, resulting in significant client satisfaction and retention.
Adapted massage methods for clients with specific conditions such as pregnancy or sports injuries, facilitating safe and effective therapy.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Paid attention to detail while completing assignments.
Organized and detail-oriented with a strong work ethic.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Adaptable and proficient in learning new concepts quickly and efficiently.
Strengthened communication skills through regular interactions with others.
Proved successful working within tight deadlines and a fast-paced environment.
PT Assistant
Dr Carl Karob
12.2001 - 12.2006
Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Followed detailed directions from management to complete daily paperwork and computer data entry.
Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Marshall Firld
Shift Supervisor Coffee Club
09.1998 - 08.2004
Waterford
Maintained professional demeanor during interactions with diverse populations, fostering respect between law enforcement and the community.
Enhanced public safety by conducting patrols and surveillance in assigned areas.
Developed emergency management plans for various situations, increasing preparedness for potential crises.
Collaborated with law enforcement partners for joint operations, promoting inter-agency cooperation and effectiveness.
Apprehended suspects with diligent pursuit and adherence to proper arrest procedures, ensuring due process.
Managed high-stress situations effectively by using de-escalation tactics before resorting to force, reducing the risk of injury or escalation.
Trained new recruits on department policies and procedures, contributing to their professional development as Marshal officers.
Utilized advanced interrogation techniques when interviewing suspects, resulting in valuable information being obtained without violating rights.
Handled citation and traffic violation paperwork.
Built excellent rapport and working relationship with community to build trust and improve upon communication.
Monitored criminal activity in community to identify suspicious activity.
Reduced process inaccuracies while investigating Type and Type crimes and assisting district attorney prosecution cases.
Conducted searches of individuals, vehicles and premises.
Implemented proactive measures to deter criminal activity in assigned areas through strategic planning and targeted patrols.
Utilized clear communication and interpersonal skills to build relationships with citizens.
Checked vehicle equipment for proper functioning prior to use.
Responded to emergency calls to provide assistance to citizens in need.
Participated in continuous firearms proficiency, defensive driving and arrest technique training.
Identified, pursued and arrested suspects and perpetrators of criminal acts.
Physician Assistant
Dr Posada
03.1996 - 10.2002
Conducted physical examinations to assess patients' health and current condition for optimal treatment.
Prescribed medications to patients to treat conditions and alleviate symptoms.
Educated patients on variety of infectious disease issues, nutrition, obesity, and smoking cessation to improve overall health and wellness.
Rapidly analyzed and responded to critical situations such as cardiovascular, abdominal, and neurological in emergency situations.
Wards Departmental Store
Cashiers
09.1997 - 12.2001
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Managed time efficiently in order to complete all tasks within deadlines.
Worked flexible hours across night, weekend, and holiday shifts.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Learned and adapted quickly to new technology and software applications.
Proved successful working within tight deadlines and a fast-paced environment.
Developed and maintained courteous and effective working relationships.
Demonstrated strong organizational and time management skills while managing multiple projects.
Filing Clerk
Allied REHAB
12.1988 - 12.1996
Maintained a well-functioning filing system, conducting periodic audits to identify areas for improvement or discrepancies that required resolution.
Processed payments, issued receipts and updates invoices to assist with financial recordkeeping.
Compiled, sorted and filed high volume of documents.
Optimized information gathering and presentations with implementation of practical filing system.
Education
Diploma Of Pttech - Science
Physical Thearapy School
Detroit, Mi
06.1996
Associate Degree -
Saint Clair College
Windsor Ont
06.1976
High Svhool - Home Economics
Comprihandive High School
Windsor Ont
05.1974
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Dependable and responsible
Multitasking
Excellent communication
Calm under pressure
Active listening
Verbal communication
Organizational skills
Certification
Bachelor degree from Wayne state for physical therapy assistant
Additional Information
Used to create artwork flower arrangements reads different craft work read about the plants how to take care of the plants read different books
Languages
English Urdu Hindi Arabic
Elementary
Urdu
Elementary
Hindi
Elementary
Arabic
Elementary
Timeline
PT Assistant
Focus Hope Rehabilitation
12.2018 - 06.2023
Massage Department Leader
Life Time Spa
07.2007 - 02.2013
Spa Owner
Pure Salon and a Spa
01.2006 - 12.2014
Marketing
Star Rehab
04.2003 - 08.2010
PT Assistant
Dr Carl Karob
12.2001 - 12.2006
Massage Therapist
Vanas Day Spa
11.2001 - 12.2007
Physical Therapist Assistant
Beaumont Hospital
12.1998 - 12.2014
Marshall Firld
Shift Supervisor Coffee Club
09.1998 - 08.2004
CVS Pharmacy
Lead Tech Service
12.1997 - 12.2016
Wards Departmental Store
Cashiers
09.1997 - 12.2001
Physician Assistant
Dr Posada
03.1996 - 10.2002
Filing Clerk
Allied REHAB
12.1988 - 12.1996
Bachelor degree from Wayne state for physical therapy assistant
PT Assistant Home Health
Crescent Rehabilitation
PT Assistant
Team Rehab
Diploma Of Pttech - Science
Physical Thearapy School
Associate Degree -
Saint Clair College
High Svhool - Home Economics
Comprihandive High School
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