Nasira Williams
Kalamazoo,MI
Summary
Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Overview
9
9
years of professional experience
Work History
Environmental Services Housekeeper
Ascension Borgess Hospital
Kalamazoo, MI, US
02.2021 - Current
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
Direct Support Professional
Beacon Specialized Living
Kalamazoo, MI, US
08.2021 - 02.2022
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
Caregiver
The Heritage Company
Kalamazoo, MI, US
11.2018 - 02.2019
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
Cleaner
ABM Industries, Inc.
Albion, MI, US
06.2016 - 08.2018
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
Education
Associate Of General Studies - General studies
Marshall high school
Marshall, MI06.2015
Skills
- Caregiving
- Cleaning
- Meal Preparation
- Vital Signs
- Laundry
- Senior Care
- Cooking
- Home Care
- Direct Support
- Medication Administration
- Patient Care
- Dementia Care
- Customer Service
- Warehouse Experience
- Cashiering
- Organizational Skills
- Childcare
- Care Plans
- Stocking
- Nursing
- Supervising Experience
- Hospital Experience
- Communication Skills
- Teaching
- Alzheimer's Care
- Memory Care
- Environmental Services
- Hospice Care
- Cleaning and sanitation
- Call center experience
- Microsoft Excel
- Complaint resolution
- Scheduling
- Follow-up skills
- Documentation
- Microsoft PowerPoint
- Prioritization
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Direct Support Professional
Beacon Specialized Living
08.2021 - 02.2022
Environmental Services Housekeeper
Ascension Borgess Hospital
02.2021 - Current
Caregiver
The Heritage Company
11.2018 - 02.2019
Cleaner
ABM Industries, Inc.
06.2016 - 08.2018
Associate Of General Studies - General studies
Marshall high school