Nasrin Chowdhury Pria
The Bronx,NY
Summary
Worked as Customer Experience Front line Executive
at The Honkong and Shanghai Banking Corporation (HSBC)
Worked as ``Guest Service Agent`` in Service Center (AYS) of Front Office at Le Meridien Dhaka
Worked as a `Reservation and Front Desk Executive` in "Royal Park Residence"
Overview
9
9
years of professional experience
Work History
Greeter
HSBC
DHAKA, BANGLADESH
10.2021 - 08.2023
- Greeted and assisted customers to foster positive experiences.
- Conducted inventory counts at end of day and shift to ensure accurate records.
- Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.
- Offered customer support by directing to designated locations and connecting with specific personnel.
- Answered front desk phones.
- Greeted incoming guests to assess needs and monitor behaviors for signs of suspicious activities.
- Recognized security risks to properly handle situations.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Greeted customers upon entering the store, providing a friendly and welcoming atmosphere.
- Completed daily paperwork including checkout sheets, invoices, and other forms accurately and promptly.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Understood and followed oral and written directions.
Guest Service Agent
Le Meridien Hotel
DHAKA, BANGLADESH
01.2019 - 05.2021
- Provided guest assistance and information regarding local attractions and points of interest.
- Managed customer complaints and rectified issues to complete satisfaction.
- Welcomed large volume of guests and improved overall customer service.
- Handled guest requests for additional towels and linens by contacting housekeeping department.
- Made reservations for spa treatments, restaurants and golf tee times.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Provided information regarding room availability and rates to potential customers.
- Maintained an up-to-date knowledge of all hotel services, amenities, promotions, packages and special events.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Responded to guests, including email, telephone, and in-person inquiries.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
- Responded to telephone calls from guests promptly and courteously.
- Streamlined daily operations, including check-in and check-out processes, to increase efficiency, and satisfaction.
- Investigated guest complaints and utilized critical thinking to foster expedient resolution.
- Built and maintained productive relationships with employees.
- Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
- Provided concierge services for guests.
- Checked members and guests in promptly for appointments.
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
- Greeted walk-in and phone guests, determining interests and needs.
- Offered guests beverages and refreshments upon check-in.
- Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
- Managed guest check-in and check-out procedures, reservations and payments.
- Assisted in resolving customer complaints in a courteous and professional manner.
- Greeted guests with a friendly and welcoming attitude.
- Ensured that guest rooms were clean, tidy and supplied with necessary items prior to arrival of new guests.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Reservation Executive
Royal Park Hotel
Dhaka, Bangladesh
12.2014 - 02.2017
- Trained new staff members on reservation procedures and policies.
- Provided clients with assistance in preparing required travel documents and forms.
- Assisted with group bookings by coordinating room blocks and organizing event details with clients.
- Monitored daily occupancy levels and adjusted reservations accordingly.
- Kept accurate knowledge of types of rooms available at various resort locations.
- Prepared end-of-day reports summarizing total bookings for the day.
- Verified guest information and payment options ensuring accuracy and completeness.
- Provided expert assistance to handle telephone, digital and in-person requests for bookings and service assistance.
- Advised customers on local attractions, restaurants and transportation options.
- Researched and resolved customer issues.
- Maintained detailed records of all bookings and cancellations.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
Education
Language Effeciency
AMLOTUS LLC
500 8th Ave Rm 909, New York, NY 10018 09-2023
MBA - Human Resources Management
National University of Bangladesh
Gazipur, DHAKA01-2013
BBA - Finance
America Bangladesh University
Bangladesh01-2012
Higher Secondary Certificate - Business Studies
Siddheswari Girl`s College
01-2008
Secondary School Certificate - Business Studies
Rampura Ekramunnesa Girl`s High School
Dhaka,Bangladesh01-2006
Skills
- Hospitality Services
- Hotel Amenity Information
- Guest Check-In and Check-Out
- Guest Relations
- Guest Service and Assistance
- Hospitality and Service Knowledge
- Client Relationship Management
- Guest Services
- Writing and Verbal Communication
- Guest Communication
- Information Confidentiality
- POS Terminal Operation
- Customer assistance
- Customer Relations
- Cash register systems
- Receipt and refund issuance
- Cash register operation
- Order taking
- Sales expertise
- Cash Handling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Greeter
HSBC
10.2021 - 08.2023
Guest Service Agent
Le Meridien Hotel
01.2019 - 05.2021
Reservation Executive
Royal Park Hotel
12.2014 - 02.2017
Language Effeciency
AMLOTUS LLC
MBA - Human Resources Management
National University of Bangladesh
BBA - Finance
America Bangladesh University
Higher Secondary Certificate - Business Studies
Siddheswari Girl`s College
Secondary School Certificate - Business Studies
Rampura Ekramunnesa Girl`s High School
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