Proven leader in housekeeping and laundry management, notably, where I spearheaded initiatives that enhanced service delivery and efficiency. Skilled in housekeeping and laundry operations and team leadership, I boosted customer satisfaction through innovative process improvements and staff development. Achieved significant gains in performance metrics and safety compliance, underscoring a commitment to excellence and continuous improvement. Highly qualified Housekeeping Supervisor offering 8 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Hi, I’m
NASSITA HOUNLEKPO
Housekeeping Manager/ laundry
Seven Valleys,PA
Summary
Overview
14
years of professional experience
Work History
ROLAND PARK PLACE
HOUSEKEEPING/ LAUNDRY MANAGER
12.2022 - Current
Job overview
- Coordinated with other departments to ensure seamless integration of laundry services into overall healthcare operations.
- Utilized data analysis tools to track performance trends and identify areas requiring process improvements.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with clients.
- Enhanced team morale through recognition programs that celebrated employee achievements and contributions.
- Maintained a safe work environment through regular safety inspections and staff training sessions.
- Led 30 team members to meetings to discuss goals, challenges, and strategies for improvement in the laundry department.
- Managed inventory and supplies, ensuring adequate stock levels for uninterrupted operations.
- Improved laundry facility efficiency by implementing effective scheduling and staff training programs.
- Trained new employees on company policies, procedures, and best practices within the laundry department.
- Monitored budget expenditures closely to ensure adherence to financial targets while maintaining service quality levels.
- Developed quality control measures to maintain high standards of cleanliness and presentation.
- Streamlined laundry processes for faster turnaround times, resulting in increased customer satisfaction.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Evaluated employee performance and developed improvement plans.
- Operated machines correctly by following machine instructions and safety regulations.
- Conducted regular room inspections to verify compliance with housekeeping standards.
Healthcare Services Group
HOUSEKEEPING/ LAUNDRY MANAGER
02.2019 - 12.2021
Job overview
- Helped customers with choosing appropriate cleaning cycles and techniques.
- Supported fellow staff members with delivery and pickup of customer orders.
- Cleaned machine filters and lubricated equipment.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Ensured timely completion of daily tasks, leading to increase in positive guest feedback regarding room cleanliness.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Established performance metrics for staff evaluations, fostering continuous improvement in service delivery.
Andrew AIR Force Base
HOUSEKEEPING SUPERVISOR
12.2014 - 08.2020
Job overview
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Responsible for inspecting guest rooms
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
US Army
HOUSEKEEPING WORKER
10.2010 - 07.2013
Job overview
- Promoted welcoming atmosphere for guests through consistent upkeep of lobbies, hallways, and other public spaces.
- Exceeded hotel standards for cleanliness by going above and beyond in addressing hidden dirt or grime during routine cleanings.
- Enhanced guest satisfaction through meticulous attention to detail while cleaning rooms and common areas.
- Supported safe working environment by adhering to safety guidelines and protocols during all tasks.
Education
Columbia Southern UniversityOrange Beach, AL
Bachelor of Science from HEALTHCARE ADMINISTRATION
08.2026
University Overview
- Awarded of Achievement
- 3.95 GPA
- Professional Development: Member of the National Society of Leadership and Success
Skills
Health and safety compliance
Scheduling Coordination
Waste Reduction
Housekeeping and Laundry Operations Management
Laundry Chemical Knowledge
Customer Service
Staff Training and Development
Payroll Administration
Payroll understanding
Inter-department collaboration
Regulatory Compliance
Budget Administration
Multitasking Abilities
Team Leadership
Effective Communication
Cooking, Hiking
Cooking, Hiking
Cooking for my family gives me the joy of accomplishment each time I try a new recipe.
Languages
French
Native or Bilingual
Timeline
HOUSEKEEPING/ LAUNDRY MANAGER
ROLAND PARK PLACE
12.2022 - Current
HOUSEKEEPING/ LAUNDRY MANAGER
Healthcare Services Group
02.2019 - 12.2021
HOUSEKEEPING SUPERVISOR
Andrew AIR Force Base
12.2014 - 08.2020
HOUSEKEEPING WORKER
US Army
10.2010 - 07.2013
Columbia Southern University
Bachelor of Science from HEALTHCARE ADMINISTRATION
Similar Profiles
Travis WhiteTravis White
Laundry Attendant at Roland Park PlaceLaundry Attendant at Roland Park Place
Shereen BarryShereen Barry
Upper School Chemistry Faculty at Roland Park Country SchoolUpper School Chemistry Faculty at Roland Park Country School
Seve PadillaSeve Padilla
Director of Operations at Roland Park Country SchoolDirector of Operations at Roland Park Country School