Summary
Overview
Work History
Education
Skills
Certificates Awards
Memberships
Certification
References
Timeline
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Nastassia Brown

Nastassia Brown

Brick,NJ

Summary

Dynamic professional with military experience at the U.S. Army, excelling in inventory management and supply chain coordination. Proven ability to develop strategic partnerships and enhance customer satisfaction through effective communication and problem-solving. Adept at market research and event coordination, driving significant business growth and community engagement.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Military Experience

U.S. Army - Specialist (E-4)
JBMDL, NJ
02.2025 - Current
  • Managed inventory control processes to ensure optimal stock levels.
  • Coordinated supply distribution to various units within the organization.
  • Trained to conduct regular audits of equipment and supply levels for accuracy.
  • Trained to develop standard operating procedures for supply management.
  • Trained to process requisitions and maintained accurate records of supplies used.
  • Proficient in compliance with safety regulations while handling hazardous materials.
  • Proficiency in managing the distribution of supplies throughout the unit as needed.
  • Proficiency in implementing best practices for storage and handling of sensitive materials.

Business Development & Sales Executive

Island Networks Limited
07.2020 - 04.2022
  • Development of over 60 business relationships within 3 quarters.
  • In-depth knowledge of business products and value propositions.
  • Efficiently completes objectives and key results per each quarter.
  • Researching business opportunities and viable income streams.
  • Managing and retaining relationships with existing clients.
  • Reporting on sales targets achieved and areas needing improvements.
  • Negotiating services offerings to new and existing customers.
  • Developing quotations reflecting sales obtained.
  • Developed strategic partnerships to enhance business growth opportunities.
  • Conducted market research to identify emerging trends and customer needs.
  • Managed sales presentations to effectively communicate product value propositions.

Customer Service Representative

IBEX Global Jamaica
Kingston, Jamaica
06.2019 - 07.2020
  • Initiating and documenting claims, compliments and complaints per customers request.
  • Managed customer accounts using company-specific software tools.
  • Provided product information and supported sales efforts during calls.
  • Documented customer interactions for future reference and service improvement.
  • Collaborated with team members to enhance overall service quality.
  • Trained new staff on customer service protocols and procedures.
  • Handled escalated issues while maintaining a positive customer experience.
  • Participated in team meetings to discuss service enhancements and strategies.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified opportunities for upselling additional products or services based on customer needs.

External Affairs Chairperson

UWI Mona Guild
08.2015 - 01.2017
  • Coordinate and execute all charity events and initiatives.
  • Kept record and detailed documentation of initiatives executed.
  • Organized campus events to promote community involvement and student participation.

Education

TEFL Certificate -

TEFL Professional Development Institute
Bogota, Colombia
01.2020

Bachelor's Degree - Political Science

University of The West Indies
Mona Campus, Jamaica
05.2017

Associate Degree - Humanities

Knox College
Manchester, Jamaica
01.2013

High School Diploma -

Knox College
Manchester, Jamaica
01.2011

Skills

  • Conflict analysis
  • Inventory management
  • Standard operating procedures
  • Supply chain coordination
  • Regulatory compliance
  • Market research
  • Policy making
  • Research methodology
  • Political leadership
  • Media, ethics, and legal issues
  • Critical reading and writing
  • Writing for journalism
  • Public speaking
  • Reporting and documentation
  • Marketing
  • Cybersecurity knowledge
  • Copyediting
  • Computer skills, mastering various forms of Microsoft Office
  • Proven written, oral, and communication skills
  • Time management skills
  • Adaptability
  • Ability to actively interact and work alongside others
  • Great organizational capabilities
  • Data documentation
  • Team collaboration
  • Event coordination
  • Customer service
  • Sales reporting
  • Military experience

Certificates Awards

  • First Class Honors & Distinction, Associate Degree, Knox College, 05/31/13
  • High School Diploma, Knox College, 05/31/11
  • Bachelor's Degree in Political Science, University of the West Indies, 05/31/17, Graduated with Upper Second Class Honors.
  • Member, Governance Society, University of the West Indies, 08/01/14 - 05/31/17
  • Member, History Club, University of the West Indies, 08/01/13 - 05/31/14
  • TEFL Certificate, TEFL Professional Development Institute, 01/01/20, Completed with High Distinction

Memberships

  • Rotaract Club of Liguanae Plains, 01/01/19
  • Certificate of Completion in Customer Service, FEDEX, 01/01/19
  • Residential Student Government, UWI Mona, 08/01/13 - 05/31/17
  • UWI, Governance Society, 08/01/15 - 05/31/17
  • Rex Nettleford Hall External Affairs Chairperson, 08/01/16 - 05/31/17
  • UWI, One Life Representative, 08/01/16 - 05/31/17
  • Outstanding Performance (Service) UWI Guild, 01/01/17
  • Excellent Performance (Service) UWI Community, 01/01/17
  • Premier Award for Community Service Rex Nettleford Hall, 01/01/17
  • Deputy External Affairs Chairperson of Rex Nettleford Hall, 08/01/15 - 05/31/16

Certification

  • Project Management

References

References available upon request.

Timeline

Military Experience

U.S. Army - Specialist (E-4)
02.2025 - Current

Business Development & Sales Executive

Island Networks Limited
07.2020 - 04.2022

Customer Service Representative

IBEX Global Jamaica
06.2019 - 07.2020

External Affairs Chairperson

UWI Mona Guild
08.2015 - 01.2017

TEFL Certificate -

TEFL Professional Development Institute

Bachelor's Degree - Political Science

University of The West Indies

Associate Degree - Humanities

Knox College

High School Diploma -

Knox College

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