NASTASSIA JACKSON

Work History

City Of Danville

2022.06 - Current

Responded to building emergencies and managed repairs.
Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
Interviewed, hired, and trained qualified maintenance employees.
Supervised staff of 4 in day-to-day activities.
Accounted for building usage and organizational needs when planning maintenance activities.
Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
Ordered, maintained and distributed supplies and inventory.

Modsquad

2018.11 - Current

Supported project planning, setup, monitoring, and closeout phases
Communicated with Project Manager and team regarding project needs, issues and goals to mitigate delays
Liaised with clients to clarify project parameters and instructions
Assisted in planning and implementation of projects
Supervised staff of 100+ in day-to-day activities.
Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout QA process.

City of Danville

2012.05 - 2023.06

Oversaw day-to-day accounting needs, including processing payments and invoices
Coordinated employee schedules for optimum performance and shift coverage
Addressed and resolved escalated customer complaints and worked to restore satisfaction
Oversaw employee recruiting, onboarding and training on store procedures
Supervised inventory control measures, collaborating with purchasing personnel to verify cost-effective replenishment

City Of Danville

2022.01 - 2023.01

Established strategic partnerships with external organizations, expanding program reach and impact.
Developed and maintained relationships with external partners to facilitate program operations.
Kept program-related data accurate, up-to-date and easily accessible for accessibility.
Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
Designed program implementation and maintenance plan.
Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.

Modsquad

2014.05 - 2018.11

Elevated team performance with expert training and mentoring of new associates
Carried out supervisory activities as outlined in organizational policies
Kept team on-task and promoted collaboration by smoothly handling both internal and external complaints
Escalated safety and quality issues to initiate remedial action
Collaborated with management team to implement new work procedures or policies.

City of Danville

2008.04 - 2014.05

Covered front desk reception area frequently, greeting visitors, answering questions, and directing guests to specific office personnel
Prepared professional business correspondence, including letters, invoices, and basic contract language
Assisted staff with resources and paperwork to complete assignments
Greeted visitors at reception, answering questions and providing direction
Communicated openly with all levels of staff for maximum transparency and approachability
Prioritized tasks independently to best support office needs.