Sophee McKenzie

• Keep college dorms and building floors clean by regularly sweeping, mopping, and vacuuming.
• Properly dispose of trash and waste materials.
• Clean hallways, lobbies, and stairways consistently to maintain health and safety standards.
• Maintain physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.

• Delivering enhanced customer satisfaction by providing efficient and friendly service at checkout.
• Managing high volumes of transactions accurately, contributing to the store's sales goals.
• Operating the cash register effectively to ensure precise transaction processing and proper management of the change fund.
• Maintaining consistent stock levels of food products and supplies to support seamless operations and availability for customers.
• Promptly fulfilling customer concession orders, guaranteeing timely delivery and exceptional service.
• Completing all opening and closing tasks for the box office and soccer complex to ensure efficient operations and customer satisfaction.
• Assisting with various tasks during large game tournaments on weekends to support the team and operations.

• Efficiently select items from shelves for order pickup or drive-up service.
• Ensure that all pickup orders are accurately placed on hold.
• Prepare, bag, and sort all guest orders with meticulous attention to detail.
• Consistently meet the designated timelines for fulfilling guest orders.
• Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
• Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.

• Complete all assigned tasks by the end of shifts to ensure smooth operations.
• Prepare and serve food to customers in a timely manner, ensuring quality and presentation.
• Greet customers warmly and take accurate orders to enhance their dining experience.
• Process transactions efficiently using the cash register, maintaining accuracy in cash handling.
• Uphold cleanliness and organization in the work environment to meet health and safety standards.
• Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
• Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
• Arrived to work in uniform and presentable in appearance to meet restaurant standards.
• Greeted guests pleasantly and answered menu questions.

I worked at KFC during COVID and while in high school.