Nastassia Liggins
Memphis,TN
Summary
Dynamic Customer Service Field Technician with proven expertise at Memphis Light, Gas, and Water. Skilled in field operations and professional communication, I successfully trained technicians and enhanced customer satisfaction while adhering to safety protocols. Adept at equipment installation and data collection, I effectively managed multiple projects to achieve operational excellence.
Overview
15
15
years of professional experience
Work History
Customer Service Field Technician 2
Memphis Light, Gas, and Water
08.2014 - Current
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Trained residential and level 1 technicians on proper stopcock repair techniques and leak identification.How to locate fire protection and city valves.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
Teamed up with field technicians to tackle challenging industrial meter changes. I made repairs from 3/4-meter sizes to 12-inch, 7-dial meters.
Customer Service Field Technician 1
Memphis Light, Gas, and Water
09.2010 - 08.2014
Education
Kirby High
Memphis, TN05.2000
Skills
- Field operations
- Workplace safety
- Professional communication
- Data collection & reprogramming registers
- Equipment installation
Timeline
Customer Service Field Technician 2
Memphis Light, Gas, and Water
08.2014 - Current
Customer Service Field Technician 1
Memphis Light, Gas, and Water
09.2010 - 08.2014
Kirby High
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