Nastassia Little
Murfreesboro,TN
Summary
Current graduate student of healthcare administration with a strong background in healthcare. Excelled in patient care, leveraging critical thinking and customer service skills. Skilled in medical terminology and data entry, with a commitment to professionalism and positive outcomes. Seeking a career focusing on improving the lives of others through compassion and adaptability.
Overview
9
9
years of professional experience
Work History
Ophthalmic Technologist
Granger Medical Clinic
08.2024 - Current
- Measured and recorded visual acuity and color vision testing.
- Measured intraocular pressure using icare.
- Gathered HPI and chief complaint, charting into eCW.
- Dilated patients' eyes and explained the dilation process.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Conducted special testing such as OCT scanning and visual field testing.
Head Personal Trainer / Accounting Bookkeeper
DM Fitness
08.2020 - 07.2024
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Designed specific workout systems for individual clients based on performance ability.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Utilized effective record-keeping system for tracking customer information (Timely software and QuickBooks).
- Maintained and processed invoices, deposits, and money logs.
- Reviewed and processed client electronic payments and check deposits.
Scheduling Coordinator
Cumberland Pediatric Dentistry & Orthodontics
02.2020 - 09.2020
- Greeted patients and assisted in a smooth check-in process by verifying demographic information and gathering any updates.
- Answered and directed phone calls ranging from appointment scheduling to collecting balances.
- Verified TennCare insurances for services.
- Utilized Enlive, Dolphin and Eaglesoft software.
- Maintained scheduling for providers to ensure smooth clinic flow.
Optometric Technician
Cool Springs EyeCare
05.2019 - 08.2019
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Conducted testing such as tonometry, auto-refraction, visual acuities, pinhole, color vision testing, extra ocular movement, and more.
- Assisted with dilating patients or using eye medications when directed by optometrist.
Customer Care Representative
McKesson Specialty Health
10.2016 - 05.2019
- Assisted call-in customers with questions and orders utilizing SAP software.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Logged call information and solutions provided into SalesForce.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Worked as SME and managed a 3PL program, assuring all transactions were accurate from expired return authorizations to defective product returns.
Lead Optometric Technician
VisionWorks
10.2015 - 10.2016
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Conducted pretest procedures such as IOP, auto-refraction and visual acuities.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Managed an optometric team of ten.
Education
Master of Health Administration - Health Administration
Indiana University Indianapolis
Indianapolis, IN12-2025
Bachelor of Science - Health And Human Performance
Austin Peay State University
Clarksville, TN08-2014
Skills
- Call center procedures
- Time management
- Critical thinking
- Appointment scheduling
- Inbound and outbound calling
- Medical terminology
- Customer service
- Data entry
- Positive and professional
Accomplishments
Received "Rookie of the Year" award first year at McKesson Specialty Health for outstanding performance.
Traveled with Habitat for Humanity and college class in first year of undergrad.
Timeline
Ophthalmic Technologist
Granger Medical Clinic
08.2024 - Current
Head Personal Trainer / Accounting Bookkeeper
DM Fitness
08.2020 - 07.2024
Scheduling Coordinator
Cumberland Pediatric Dentistry & Orthodontics
02.2020 - 09.2020
Optometric Technician
Cool Springs EyeCare
05.2019 - 08.2019
Customer Care Representative
McKesson Specialty Health
10.2016 - 05.2019
Lead Optometric Technician
VisionWorks
10.2015 - 10.2016
Master of Health Administration - Health Administration
Indiana University Indianapolis
Bachelor of Science - Health And Human Performance
Austin Peay State University
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